IT Executive Support Technician II

Responsibilities

• Deliver white-glove technical support for executive leadership, ensuring seamless meeting and conference room experiences.

• Diagnose and resolve hardware and software issues with a focus on minimizing disruptions for senior leaders.

• Configure and deploy hardware and software systems, tailored to the specific needs of executive users.

• Provide prompt support for network and connectivity issues, particularly in areas frequently used by leadership and dignitaries.

• Maintain and update technical documentation and standard operating procedures with a focus on executive environments.

• Assist in training executive end-users on optimal use of IT systems and applications.

• Respond efficiently to helpdesk tickets, prioritizing requests from executive leadership and resolving computing issues in a timely manner.

• Oversee conference room technology, proactively maintaining and preparing spaces for high-profile meetings and events.

• Maintain and update IT inventory and asset management records, ensuring high availability and reliability for executive support needs.

• Associate’s degree in a related field of study.

• 1+ years of relevant experience.

• Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 3 years of related experience is required.

• Higher level relevant degree may substitute for experience.

• Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.

• Proven experience with supporting corporate leadership desktop support.

• Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.

• Intermediate understanding of computer hardware, software, and network troubleshooting.

• Strong communication and problem-solving skills.

• Customer/solution ownership, an overall drive for excellence.

• Team focused with the capacity for knowledge sharing.

• Written and verbal communication skills with end users.

• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.

• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.

• Comprehensive troubleshooting skills of industry standard hardware and software products/services.

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).

• Experience in a corporate IT environment.

• A+ Certification.

• Technical documentation skills.

• Knowledge of Service Now and functionality.

• Ability to lift and move computer equipment up to 50 lbs.

• Regularly required to stand, walk, use hands, and reach with hands and arms.

• Working primarily in an office environment; some tasks may require work in server rooms.

• Ability to travel to different office locations as required.

• Ability to work on a computer for prolonged periods.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more () .

IMPORTANT NOTICE:

To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Learn more about the background check process for Security Clearances. (https://(Use the "Apply for this Job" box below).)

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.