Cloud Technical Account Manager, AWS Enterprise , Strategic Industries

Cloud Technical Account Manager – AWS Enterprise Support, Strategic Industries

Job :

Location: Arlington, VA, USA

As a Senior Technical Account Manager you serve as the principal technical advisor and voice of the customer for AWS Enterprise Support. You partner with organizations ranging from start‑ups to Fortune 500 enterprises to design, build, operate, and secure their cloud environments. Responsibilities include crafting and executing adoption strategies, guiding the use of AWS services such as EC2, S3, DynamoDB, RDS, Lambda, Cloud Front, IoT, and more;

representing AWS in customer environments; driving conversations with senior leadership about incidents, trade‑offs, support, and risk management; providing advocacy and strategic technical guidance; and maintaining the operational health of customers’ environments. The role requires occasional travel (10%+).

• Bachelor’s degree in computer science, engineering, mathematics, or equivalent, or 2+ years of technical work experience
• 2+ years of technical engineering experience
• Experience in information technology operations

• Experience in an internal enterprise or external customer‑facing environment as a technical lead
• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Experience developing in a distributed systems environment
• Experience in a 24×7 operational services or support environment
• Experience with AWS services or other cloud offerings
• Experience recognizing a challenge and working with a variety of teams and data sources to diagnose the problem and recommend solutions
• Understanding of the AWS Well‑Architected Framework pillars and ability to apply them to customer architecture

Base salary range: $131,300 – $177,600 annually (Arlington, VA). Compensation includes sign‑on payments and restricted stock units. Benefits include health, dental, vision, prescription, Basic Life & AD&D insurance, optional Supplemental life plans, Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or any other legally protected status.