Production Support Analyst - ITSM & ServiceNow
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-07-22
Listing for:
Coforge
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, IT Business Analyst
Job Description & How to Apply Below
Coforge in Arlington, VA is seeking an IT Service Desk Analyst to provide first-line technical support for field services applications. You will diagnose issues, manage incidents, monitor performance, and collaborate with cross-functional teams to implement solutions.
Strong ITSM knowledge and Service Now experience are essential. You will document processes, create user guides, and train junior staff while contributing to SLA adherence and customer satisfaction.
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