Help Desk Security Clearance

Tyto Athene is seeking a candidate for the role of Help Desk I providing Tier I Information Technology Service Management (ITSM) services for a military customer.

• Provide support to end users on a variety of issues, including identifying, researching, and resolving technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution and demonstrate knowledge of common concepts, practices, and procedures such as trouble ticket systems, troubleshooting, and Active Directory.
• Rely on instructions and pre‑established guidelines (SOPs) to perform the functions of the job.

• Associate's degree or equivalent.
• Two (2) years of IT support experience.
• Secret Clearance required.

• Experience with Service Now.
• Security+ Certification desired or intent to obtain within 6 months.

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $62,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above‑stated range.

• Health, Dental, and Vision insurance.
• 401(k) match.
• Paid Time Off.
• STD/LTD/Life Insurance.
• Referral Bonuses.
• Professional development reimbursement.
• Parental leave.

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.