Cloud Service Delivery Manager, AWS Managed Services

Description

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of AWS infrastructure on behalf of customers. It automates common activities such as monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support infrastructure.

AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of AWS infrastructure on behalf of customers. It automates common activities such as monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support infrastructure.

• Earn a Trusted Client Advisory relationship with our clients and team.
• Work with customers to provide visibility and guidance around their AWS Services account through regular operating cadences and partnership
• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning.
• Work with the customers on operational and tactical issues.
• Work with application owners to develop and standardize test, upgrade, and release management processes.
• Engage with Director and C-Level executives to understand business needs.
• Go “toe to toe” with customer technical stakeholders on most issues.
• Be the voice of the customer and work with internal AWS resources to ensure that the customer’s SLA’s are met.
• Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
• Champion and advocate for customer requirements within AWS (e.g. feature requests).
• Participate in customer requested meetings (onsite or via phone).
• Triage technical issues as an owner
• Provide oversight of escalation, prioritization, and drive customer communication during critical events.
• Assist in Design/Architecture of AWS and hybrid cloud solutions.
• Establish a working relationships with other AWS account team members such as Technical Account Managers, Business Development Managers and others to achieve the best result for the customer.
• Be available outside of business hours to help coordinate handling of urgent issues as needed.
• Ability to travel up to 25%

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• Bachelor's…