Principal Delivery Consultant, Amazon Connect Center of Delivery Excellence

Job Summary

The Amazon Web Services Professional Services (Pro Serve) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you will work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You will be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Principal Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet customers’ specific needs. You will work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS.

• Design and implement complex, scalable, and secure AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting support throughout project delivery.
• Collaborate with stakeholders to gather requirements and propose effective migration strategies.
• Act as a trusted advisor to customers on industry trends and emerging technologies.
• Share knowledge within the organization through mentoring, training, and creating reusable artifacts.

• 8+ years of cloud architecture and solution implementation experience.
• Bachelor's degree in Computer Science, Math, or a related field.
• 5+ years hands‑on experience with REST APIs and web services, including integration of agentic or generative AI into customer‑facing applications.
• 5+ years designing and implementing Natural Language Processing/Understanding (Voice or chat) solutions using at least one conversational AI framework (e.g., NLX, Rasa, Dialogflow, Lex, or Azure Bot Service).
• Cloud experience (AWS preferred), with proficiency in a wide range of AWS services (e.g., Compute, Database, Integration, Identity, Networking, Automated packaging and deployment).

• Degree in advanced technology, or AWS Professional level certification.
• Knowledge of compliance and security standards across the enterprise IT landscape.
• Experience explaining technical concepts in pre‑sales environments.
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills.
• Experience incorporating generative AI into contact centers (voice or chat bots, agent assist or next best action) to answer questions or drive self‑service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at .

USA, CA, Mountain View — $ - $ USD annually

USA, GA, Atlanta — $ - $ USD annually

USA, MA, Boston — $ - $ USD annually

USA, NJ, Jersey City — $ - $ USD annually

USA, TX, Dallas — $ - $ USD annually

USA, VA, Arlington — $ - $ USD annually

USA, WA, Seattle — $ - $ USD annually

Amazon Web Services, Inc.

A