Information Technology Support Analyst

Information Technology Support Analyst – Coforge

Full‑time
, Arlington, VA, USA

• Provide expert application production support to ensure the smooth operation of field services applications.
• Diagnose and resolve technical issues related to application performance and functionality.
• Collaborate with cross‑functional teams to identify and implement solutions for application‑related challenges.
• Monitor application performance and conduct regular maintenance to ensure optimal functionality.
• Document technical processes and create user guides to assist team members and clients.
• Train and mentor junior support staff on best practices in application support.
• Participate in on‑call support rotation as needed to address urgent issues.
• Stay updated on industry trends and emerging technologies to enhance support capabilities.

• Strong knowledge and experience in application production support.
• Proficient in troubleshooting and resolving application‑related issues.
• Experience with monitoring tools and performance metrics.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.

• Familiarity with field services applications and technologies.
• Experience in a customer‑facing technical support role.
• Knowledge of ITIL processes and best practices.
• Understanding of database management and SQL.
• Certifications related to application support or IT service management.

• Bachelor’s degree in computer science, information technology, or a related field.
• 1‑3 years of experience in application production support or technical support roles.
• Proven track record of successfully resolving technical issues in a timely manner.
• Strong analytical and problem‑solving skills.

If you are a motivated individual with a passion for technology and a strong background in application production support, we encourage you to apply for this exciting opportunity to join our team.