Business Analyst IT

Compensation Grade: S22

Salary Range: $-$

Opening Date: July 24, 2026

Closing Date: August 8, 2026

Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As a Business Analyst IT, you will be responsible for translating business requirements into IT solutions and providing functional support, analysis, and technical coordination services of software systems and applications.

Business Analyst IT

Serves in SaaS Operations of the Enterprise Architecture Department in the Office of Technology at the Headquarters Office.

Ensures the effectiveness of developed applications by providing technical assistance/guidance to Airports Authority departments by conducting software module training, and serving as the liaison between business areas, technical teams, and support teams. Performs related functions.

Works with users to design, develop, and implement business applications, defining business process improvements, assisting in gathering information for data driven decision making, performing and supporting quality assurance initiatives, and defining requirements within a scrum/agile environment.

Develops and presents recommendations to adjust functional procedures that solve complex problems within the system, support data integrity, and/or support efficiency and take advantage of automated system capabilities.

Provides functional support for application and data issues.

Identifies issues, options, and decisions which involve developing and implementing effective, durable, and practical relationships between the Airports Authority's overall mission and its technology implementations.

Develops, implements, and maintains comprehensive software systems; tests systems/ specifications; applies enhancements to meet current and foreseeable requirements; and resolves end-user support and training issues with regard to applications/systems.

Defines application data problems, conducts analysis to identify root causes and required improvements; and initiates actions that result in resolution of the identified problems

Develops, designs, creates, and documents reports (revenue reports, finance reports, etc.) for end-users.

Coordinates testing of new software and software upgrades after development; ensures developed solution meets the user's needs; secures sign-off/approval; and assists in future maintenance, as necessary.

Conducts/coordinates sprint reviews and user acceptance testing for applications.

Assists in the design, implementation, and maintenance of interfaces between developed and existing systems to automate workflows.

Develops and maintains production processing schedules for applications to ensure they interface/communicate properly with new/existing systems.

Performs other duties as assigned.

Seven years of progressively responsible experience designing, developing, testing, implementing, and maintaining an enterprise-wide software system (such as ERP, Business Intelligence, web, or mobile application).

Knowledge of software systems and skill in planning, scheduling, coordinating, and overseeing major software upgrades, new releases, and installation of related software applications.

Ability to organize and assign test teams, coordinate implementation schedules and work tasks, and coordinate installation of program fixes.

Knowledge of and ability to maintain major enterprise systems and the supported business processes and associated integrated software package functionality.

Knowledge of and skill in using Business Intelligence and reporting systems, providing applications support to end-users and training on how to effectively use system features and related applications.

Ability to perform complex analyses of data and information and make recommendations.

Skill in working on/handling multiple, major projects concurrently and in ensuring coordination and integration among related efforts.

Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.

A Bachelor's Degree in Computer Science, Engineering, Finance, Business Administration, or related field.

A Master's Degree in Computer Science, Engineering, Finance, Business Administration, or related field.

Certification as a Scrum Master (CSM) from the Scrum Alliance.

Certification as a Project Management Professional (PMP) from the Project Management Institute (PMI).

Certification as a Certified Business Analysis Professional (CBAP) from the International Institute of Business Analysis (IIBA) or certification as a Certified Data Management Professional (CDMP) from the Data Management Association International (DAMA-I).

Experience with Oracle ERP, OBIEE, TMS, and/or PROPworks.

A state driver's license in good standing.

Work is typically reviewed in progress and upon completion for quantity, quality, teamwork, customer service, and other factors.

A background security…