Senior UEM Engineer; Mobility​/Endpoint

Senior Unified Endpoint Management Engineer

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.

The Senior Unified Endpoint Management (UEM) Engineer supports the administration, operation, and continuous improvement of enterprise mobility and endpoint systems. This role provides advanced technical support, maintains mobile platforms and related infrastructure, develops configuration and procedural documentation, and partners with technical and non-technical stakeholders to deliver secure, reliable endpoint services.

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities

• Provide advanced technical support for mobile device, endpoint, and mobility platform issues through the ticketing system, telephone, and email.
• Administer, maintain, troubleshoot, and optimize enterprise UEM and mobility environments, including Workspace ONE UEM and related components.
• Coordinate and support the installation, configuration, maintenance, and lifecycle management of mobile platform software, hardware, and devices for onsite and remote employees, vendors, and contractors.
• Perform Windows Server administration activities, including system monitoring, vulnerability remediation, patching, and operational support for Windows Server 2019 or later.
• Support mobile device enrollment, provisioning, application deployment, policy configuration, compliance enforcement, and device retirement processes.
• Perform configuration management activities and maintain accurate system, procedural, and technical documentation.
• Develop and improve IT procedures that increase operational efficiency, strengthen workflow consistency, and improve customer satisfaction.
• Analyze incidents, recurring technical issues, and service trends; recommend and implement corrective actions and long-term improvements.
• Collaborate with senior staff, organizational stakeholders, systems administrators, security teams, and the non-technical user community.
• Communicate technical information clearly through written documentation, status updates, briefings, and user guidance.
• Participate in a flexible work schedule and 24x7 on-call technical support rotation as required.