Coordinator, IT Technical Support

IT/Help Desk Coordinator

Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together.

This position is based in Arlington, VA.

As an IT/Help Desk Coordinator at Conservation International, you'll be the front line of technical support for our people around the world, providing first- and second-tier support that keeps end users productive and our mission moving forward. You'll deliver hands-on PC and Mac support, resolve incidents and service requests, participate in the user's lifecycle from onboarding to offboarding, and help build end-user capability through training, clear documentation, and a well-maintained knowledge base.

This role blends technical problem solving with strong customer service. The ideal candidate is customer focused, technically solid, and comfortable shifting between reactive troubleshooting and proactive maintenance, including hands on participation in the administration of our MDM platform and other IT tools. Success requires critical thinking, great attention to detail, and the ability to collaborate effectively with colleagues across cultures, time zones, and languages.

• End-User Support
• Device & Endpoint Management
• Account & Systems Administration / User Lifecycle
• Documentation & Continuous Improvement

• 35-hour work week, with occasional flexibility required outside normal hours

• On-site position based at the Arlington, VA office — no remote or hybrid arrangement noted

• Occasional lifting and moving of equipment up to 40 lbs (18 kg)

• Extended periods of seated work at a workstation

Required (critical to successful job performance. Applicants not meeting required skills may not be hired)

Education

Bachelor's degree in a technical field (Computer Science, IT, Engineering, or similar), or an equivalent combination of education and relevant experience

Experience

2+ years of technical support experience in a professional environment, providing hands-on Tier 1 and Tier 2 support on Windows and macOS

Experience with Microsoft Admin Center toolset

Experience using an enterprise ticketing system

Skills

Demonstrated proficiency installing, configuring, and troubleshooting Windows 11 and current macOS, including peripherals and standard productivity software

Working knowledge of Microsoft 365 end-user services

Familiarity with MDM platforms; administration experience a plus

Understanding of networking fundamentals: DNS, DHCP, VPN, and Wi-Fi troubleshooting

Working proficiency in English

Abilities

Excellent customer service skills with the ability to communicate technical instructions clearly to users with varying levels of technical proficiency

Strong attention to detail, accurate record-keeping, and self-organization

Ability to prioritize and manage multiple open tickets in a fast-paced environment

Demonstrated ability to work effectively with colleagues across cultures, time zones, and languages

Ability to lift and move equipment up to 40 lbs

Preferred

• Industry certifications: ITIL Foundation, Microsoft 365 Fundamentals (MS-900), CompTIA A+ / Network+, Apple Certified Support Professional, or Microsoft Modern Desktop Administrator (MD-102), or equivalent
• Exposure to ITIL principles and service desk best practices
• Experience supporting a remote and field-based workforce, including users in low-bandwidth environments
• Experience supporting events, conferences, and executive meeting technology
• Familiarity with Power Shell or Bash scripting for routine support automation
• Experience working in a distributed-team environment
• Commitment to environmental conservation

To apply for this position, please submit a resume and cover letter.

Compensation, Benefits & Culture:
Conservation International is committed to pay equity, transparency, and supporting employees across…