Enterprise ServiceNow Platform Architect with Security Clearance

Who we are:

Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow.

We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply. Jobe Description We are seeking a Enterprise Service Now Platform Architect is responsible for the strategic direction, technical governance, and long-term health of the enterprise Service Now (SNOW) platform.

This role owns the platform roadmap — from upgrades and vendor integrations to AI feature adoption — and serves as the technical authority balancing out-of-the-box capability with custom development. The ideal candidate is a self-driven technical leader who can operate independently, build trusted relationships with enterprise stakeholders, and translate platform capability into business value.

Key Responsibilities Platform Strategy & Roadmap
* Own and evolve the enterprise Service Now platform strategy, including release/upgrade planning, module adoption, and long-term architectural direction.
* Assess platform health and technical debt, and prioritize investments that improve scalability, performance, and maintainability.
* Stay current on Service Now's product roadmap (new releases, AI capabilities, licensing changes) and translate relevant developments into actionable recommendations for the organization. Tenant Onboarding & Operational Support
* Define and drive a sustainable, repeatable approach for onboarding new tenants/programs onto the SNOW platform, including standardized intake, configuration, and provisioning processes.
* Establish operational support models that maintain platform stability and minimize downtime as new tenants are added and existing tenants scale.
* Monitor tenant health, resolve platform-level issues proactively, and build runbooks/processes that allow tenant needs to be supported consistently without disrupting other tenants on the shared instance. Platform Governance & Center of Excellence
* Establish and lead platform governance practices, including a Center of Excellence (CoE) model, to ensure consistent standards, reusable patterns, and disciplined change management across the enterprise platform.
* Define governance frameworks covering development standards, release management, environment strategy, and platform scaling practices.
* Champion best practices across the platform's lifecycle, ensuring the organization matures its Service Now operating model as adoption grows. Architecture & Design Governance
* Establish and enforce guardrails for out-of-the-box configuration vs. custom development, ensuring decisions are made deliberately and documented consistently.
* Define technical standards, design patterns, and best practices across ITSM, Service Delivery, Security Operations, or other areas in scope.
* Review and approve solution designs from development teams to ensure alignment with platform architecture and upgrade-safety principles. Test Automation & Quality Engineering
* Leverage automation testing frameworks to accelerate testing and validation of custom-developed solutions, reducing manual QA effort and shortening release cycles.
* Establish repeatable, scalable test practices that support faster, safer delivery of platform enhancements and upgrades. AI & Emerging Capability Adoption
* Lead the strategy for launching and managing AI-driven features on the platform (e.g., Now Assist, virtual agent, predictive intelligence).
* Evaluate emerging Service Now AI capabilities and build business cases and proofs of concept to…