Enterprise Computing Applications Monitoring Support Watch Officer

Job
Location Arlington, VA, US
Date Posted
Category Information Technology
Subcategory IT Sys Integration
Schedule Full-Time
Shift Rotating
Travel Yes - 10% of the time
Minimum Clearance Required
Clearance Level Must Be Able to Obtain Top Secret
Potential for Remote Work _SITE

Description We are currently seeking an experienced Enterprise Computing Applications Monitoring Support Watch Officer in support of 24/7/365 operations.

Team C 7 a.m.

-7 p.m. 3 days on 4 days off / 4 days on 3 days off.

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
• Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and elevate when necessary within Service Level Agreements.
• Must be detail oriented and document all worked performed via appropriate ticketing/tracking system.
• Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
• Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
• Must be proficient with Microsoft Office Suite.
• Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
• Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives.

• U.S. Citizenship, and an active TS clearance, with the ability to obtain a TS/SCI.
• Active DoD 8140 IAT Level II cyber certification or better
• Minimum 3 Years’ experience in Tier III Support operations.
• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools.
• Hands on experience with Server Administrations including virtualization.
• Commitment to adapting and adhering to best practices.
• Attention to detail and professionalism.

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS.
• Hands on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk.
• Active DoD 8140 IAT Level III certification.
• Bachelor’s degree in Computer Science or related IT or technical field.

Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.