System Administrator (Entry Level to SME) TS​/SCI with Poly REQUIRED

System Administrator (Entry Level to SME) TS/SCI with Poly REQUIRED

Category: Database Administration

Main location: United States, Virginia, Arlington

Position : J

Employment Type: Full Time

Position

Description:

CGI Federal has an exciting opportunity for System Administrators within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.

The System Administrator is an entry-level IT professional who helps maintain and support an organization's computer networks and systems. They are typically responsible for routine technical support, hardware setups, managing basic user accounts, and monitoring system performance under the guidance of senior administrators.

CGI Federal is growing its high-performance team whose members share a passion for building high-quality, scalable, advanced IT solutions in a collaborative, fast-paced, outcome-driven mission.

This position is located in our Arlington office; however, a hybrid working model is acceptable.

• Technical Support:
  Troubleshoot and resolve routine desktop, laptop, and software issues for end-users.
• User Management:
  Set up new employee accounts, manage passwords, and configure access permissions for shared files and systems.
• Hardware Setup:
  Assist with imaging new computers, deploying hardware, and decommissioning outdated equipment.
• System Monitoring:
  Monitor basic system logs and verify that automated data backups are running smoothly.
• Documentation:
  Keep our internal IT knowledge base or wiki updated with new fixes, manuals, and procedures.
• IT Asset Tracking:
  Maintain an accurate inventory of all company technology hardware and software licenses.

• User Support:
  Act as the first point of contact for technical assistance via tickets, phone, or email.
• Access Management:
  Manage user accounts, onboarding/offboarding, and permission controls within Active Directory or Entra .
• System Maintenance:
  Perform routine tasks such as monitoring system health, deploying software updates, and verifying daily backups.
• Hardware & Software Setup:
  Install, configure, and troubleshoot hardware (PCs, laptops, printers) and software applications.
• Escalation:
  Identify complex network or server issues and escalate them to Tier 2 or Tier 3 administrators.

• Infrastructure Management:
  Administer and monitor physical/virtual servers, storage arrays (SAN/NAS), and cloud environments (AWS, Azure) to maintain peak performance.
• Tier-2 Escalations:
  Troubleshoot and resolve complex hardware, software, and network issues that cannot be solved by Tier-1 support.
• Automation & Scripting:
  Write and maintain scripts (Power Shell, Python, Bash) to automate routine tasks, patch deployments, and system configurations.
• Identity & Access:
  Manage enterprise directory services (Active Directory, Entra ) including group policies, user permissions, and access controls.
• Security & Compliance:
  Apply security patches, manage antivirus/EDM, and assist with vulnerability remediation and compliance audits.
• Backup & Disaster Recovery:
  Execute and test routine data backups, replication, and failover procedures to ensure data integrity.
• Documentation:
  Create and maintain thorough documentation for network topologies, standard operating procedures (SOPs), and system architecture.
• Vendor Management:
  Liaise with third-party vendors for hardware maintenance, software licensing, and escalated technical support.

• Own and resolve Tier-3, Priority-1 (P1) catastrophic incidents (e.g., massive storage array failures, global Active Directory corruption, widespread ransomware containment).
• Conduct rigorous Root Cause Analysis (RCA) for all major outages and design architectural changes to prevent recurrence.
• Act as the direct point of contact for third-party enterprise vendors (e.g., Microsoft, Cisco, VMware, AWS) to escalate and drive complex bug fixes.

• Architect, test, and deploy hyper-converged infrastructure, virtualized environments, and clustered systems.
• Execute complex cross-forest Active Directory migrations, Office 365 tenant consolidations, and data center relocations.
• Engineer robust Disaster Recovery (DR) and business continuity architectures, leading regular failover testing and compliance audits.

• Eliminate repetitive manual labor through advanced scripting in languages such as Power Shell, Python, or Bash.
• Utilize configuration management and Infrastructure as Code (IaC) tools like Terraform, Ansible, or Chef to enforce system state and rapid provisioning.

• Design and implement stringent Zero Trust security postures,…