Monitoring and Event Management (MEM) Team Lead-KP with Security Clearance

Responsibilities & Qualifications We are seeking Monitoring and Event Management (MEM) Team Lead to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will oversee a team of MEM agents and supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. REQUIRED QUALIFICATIONS Experience
* Ten plus years of experience Monitoring and Event Management Services, including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of the Monitoring and Event Management Services.
* Leadership and work assignment
* Excellent communication and teamwork skills.
* Demonstrated experience supporting government agencies, customers, or contracts within federal environments. This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations. Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable. Certifications
* ITIL v3 Foundation Certified Education
* Bachelor's degree or equivalent experience, advanced degree preferred. Clearance
* Ability to receive a Public Trust clearance RESPONSIBILITIES
* Oversee Event Operations Center (EOC) Facility
* Oversee general Monitoring:
* Develop and Publish detailed monitoring technology standards with thresholds, frequencies, alert types and periodically refine them based on FDIC business requirements,.
* Configure the MEMT to enable the monitoring of FDIC Devices and CIs on a 24x7x365 basis from the EOC.
* Monitor Devices and CIs throughout the FDIC IT Environment
* For all required log files (text, XML or other ACSII format), monitor for the occurrence of specific strings defined by FDIC.
* Monitor Devices and CIs throughout the FDIC IT Environment
* Oversee Monitoring of Data Center Cis; their availability, utilization and performance.
* Availability:
Monitor all Data Center CIs in accordance with FDIC Policies and Procedures and industry practices (to the port level where applicable) for Availability and recognize all Outages that affect the Services
* Utilization:
Monitor the utilization of each Data Center CI in accordance with FDIC Policies and Procedures on a FDIC established and adjustable frequency schedule with defined thresholds
* Performance:
Monitor the performance of each Data Center CI in accordance with FDIC Policies and Procedures on a FDIC-established and adjustable frequency schedule with defined thresholds
* Monitor the Availability of Applications (including external facing applications and FDIC applications that are cloud-based) using synthetic transactions
* Monitor the Availability of jobs and processes that cross system boundaries using composite transaction monitoring, if requested.
* Oversee Monitoring of Network CIs; their availability, utilization and performance.
* Monitor Network Service Devices for Availability ((including FDIC Devices and IaaS cloud-based environments), performance, and utilization 24x7x365 and collect relevant "health check" information regarding such Devices depending on what is available on the Network Service Device
* Monitor all Network Service Devices for Availability and recognize all Outages that affect Services
* In collaboration with FDIC and Third Party Providers as needed, monitor the utilization of each Network CI on a FDIC-established and adjustable frequency schedule with defined thresholds
* In collaboration with FDIC and Third Party Providers as needed, monitor the performance of each Network CI on a FDIC-established and adjustable frequency schedule with defined thresholds.
* Oversee Monitoring all FDIC Unified Communication CIs (e.g., PBXs, voicemail systems, gateways, dedicated video room equipment) on a 24x7x365 basis. Perform all monitoring activities necessary to provide the MEM Services. Support advanced fault detection and isolation and perform all monitoring activities necessary to perform the Services.
* Perform advanced Event detection, Event isolation, and Event Correlation,
* Monitor all Unified Communication CIs and Circuits (to the port level where applicable) for Availability and recognize all Outages that affect Services
* Monitor the utilization of each Unified Communication CI and Circuit on a FDIC-established and adjustable frequency schedule with defined thresholds
* Monitor the performance of each Unified Communication CI and Circuit on a FDIC established and adjustable frequency schedule with defined thresholds
* Perform capacity planning and forecasting, including the capability to provide analysis and planning reports
* Oversee Event Mgt
* Configure and manage the Alert Management Database within the MEMT
* Perform Event detection, Event isolation, and Event Correlation
* Validate Tickets generated from automated polling, traps, and alarms
* Event Management
* priority 1…