Deputy Program Manager

Description

Quantum Sky is searching for a Deputy Program Managerto support a large, multi-site Department of Defense IT and Cybersecurity program for the F-35 Lightning II Joint Program Office.

Reporting to the Program Manager, this role supports the Program Manager with day-to-day coordination—driving integration across service towers, coordinating cost/schedule/performance, managing risks and issues, synchronizing subcontractors, and assuring quality and customer satisfaction for mission-ready, secure servicesacrossthe Joint Virtual Environment (JVE). Onsite presence in Arlington, VA is required; periodic(25%)travel will be necessary to support global program objectives.

Responsibilities:

• Coordinate delivery for assigned tasks and work streams in alignment with the Performance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP);maintaina disciplined cadence of reviews to verify compliance and remediate deficiencies.
• Act as secondary point of contact to the Contracting Officer (CO), Contracting Officer’s Representative (COR), and Technical Point of Contact (TPOC); prepare status updates, formal briefings, and escalation packages as needed in support of the Program Manager.
• Coordinate cross-functional teams spanning telephony/AV, NOSC, network infrastructure, enterprise applications (on‑prem and Azure IL‑5), SaaS platforms, service desk, and knowledge management to ensure cohesive operations and rapid incident response.
• Embed IT Service Management (ITSM) and ITIL best practices across Strategy, Design/Transition, Operations, and Continual Service Improvement; activelyparticipatein CAB/TRB/ECAB and service reviews.
• Assistinestablishingand maintaining SLAs, SLOs, KPIs, and dashboards; analyze performance trends, implement corrective actions, and drive continuous improvement.
• Support configuration, access control, and asset lifecycle processes using CMDB, ITAM, and GFP tracking; ensure license compliance andaccurateinventories for audit readiness.
• Support RMF/JSIG compliance, continuous monitoring (ACAS, STIG, ESS), POA&M management ineMASS, and coordinated incident response.
• Maintain configuration baselines and remediate configuration drift across hardware, software, and network components; sustain documentation for audits.
• Support Fin Ops practices to enhance cost visibility, enforce budget controls,optimizeresourceutilization, and inform forecasts and EACs.
• Support governance rhythms (PMRs, QBRs), contribute to executive reporting, manage the Integrated Master Schedule (IMS), and track risks/issues/opportunities.
• Coordinate subcontractor integration, staffing plans, onboarding, training, and performance management to achieve program objectives.

Performance Metrics & Success Criteria:

• Service Availability: ≥95% monthly uptime for critical services; ≥90% during operational hours for non‑critical services (excludes external dependencies).
• Continuous Monitoring: ACAS ≥98% monthly; ESS ≥95% (≥90% of weeks); quarterly STIG assessments; weekly POA&M updates with quarterly uploads.
• Security & Compliance:
  Weekly dashboard updates meeting CCRI-aligned thresholds ≥75% monthly;timelyincident response and documented closure.
• Quality & Satisfaction:
  Accurate, complete, on‑time deliverables; transparent communications; rapid corrective actions; audit-ready artifacts.

Required:

• Possess a BA/BS degree (AA accepted with 7+ years relevant experience); PMI/PMP certification preferred.
• Demonstrate 5+ years overseeing multifaceted programs or projects (7+ years with AA substitution); proven leadership of operations under general direction.
• Coordinate day-to-day service delivery, staffing, workflow, escalation, and performance management for enterprise IT services.
• Assist with managing ITSM operations including incident, request, problem, change, configuration, knowledge, and service-level processes; support CAB/TRB/ECAB and service reviews.
• Monitor SLAs, SLOs, KPIs, and dashboards; analyze performance trends, implement corrective actions, and drive continual improvement; ensure workforce support for geographically dispersed teams and subcontractors, including shift coverage and surge support.
• Experience…