Help Desk Professional

We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.

• The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams.
• This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation.

• Experience working at a help desk for a mid-sized geographically dispersed company is desirable
  • Helpdesk Professional I: 0-2 years of experience
• Soft skills include
  • Patience
  • Empathy
  • Active listening
  • Sense of urgency
  • Good interpersonal skills
  • Well-organized
  • Speed and accuracy
  • Creativity and flexibility
• Windows OS, Active Directory experience is desired
• Okta Multi Factor Authentication is a plus
• Exchange, Office 365 experience is a plus
• Printer installation and configuration experience is a plus
• Windows Server is a plus
• Purchasing, receiving, shipping and equipment management
• The ability to work with employees at all levels of the organization
• The ability to obtain and maintain a security clearance is required
• US Citizenship is required

Salary Range: $50,000 - $60,000/Year, DOE

High school diploma required.

We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes:

Company Paid

• Major Medical Insurance for employees and family members
• Dental Insurance for employees and family members
• Vision Insurance for employees (employee-paid for family members)
• Group Life Insurance
• Accidental Death and Dismemberment Insurance
• Travel Accident Insurance
• Long-Term Disability

Voluntary

• Short-Term Disability
• Supplemental Life Insurance
• Flexible Spending Account (pre-tax deferrals for health care expenses)

• Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. One-year entry waiting period and 5-year vesting. Core Funds available and a self-directed brokerage account option.
• Employee Stock Ownership Plan - 100% Company funded discretionary contribution. 100% vested after one-year entry waiting period.

Tecolote's generous paid time off benefits give employees the flexibility they need to relax, recharge and take care of the unexpected.