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Enterprise ITSM & CSI Lead — Data-Driven Service Excellence (Arlington, VA)
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-08-21
Listing for:
Tyto Athene, LLC
Full Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
Tyto Athene, LLC seeks an Enterprise ITSM & Continual Service Improvement (CSI) Lead to govern and mature ITSM processes for a DoD program. Onsite in Arlington, VA with ~25% travel, overseeing incident, problem, change, knowledge, and service continuity practices to align with business objectives and regulatory requirements.
The role chairs ITSM councils, defines KPIs/SLOs, and drives data-driven service improvements across the enterprise, partnering with Service Owners, Operations, Security,
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