Facilities, IT, Audio​/Visual, and Logistics SME

Brief Description SABG is seeking a Facilities, IT, Audio/Visual, and Logistics SME to support the office of the Assistant Secretary of the Air Force for Space Acquisition and Integration (SAF/SQ) in Arlington, VA. JOB TITLE Facilities, IT, Audio/Visual, and Logistics SME CLEARANCE REQUIRED TS/SCI LOCATION Arlington, VA Essential Duties And Responsibilities

• Resolve or facilitate resolution of end user questions and issues by providing best practice solutions for desktop, network, hardware, and software technical problems to SAF/SQ members across multiple networks (NIPR, SIPR, BICES, JWICS, NMIS, SPRG).
• Coordinate with internal and external information technology service providers to perform problem analysis and achieve resolution of problems in a timely manner, and when appropriate and required elevate to appropriate personnel to assist in resolution.
• Assist with SharePoint and site management for Public, AF Portal, Intel Share and DAF SharePoint Online sites.
• Provide Site Management/Site Collection Administration by performing end- user requirements gathering and definition support for web-portal based systems.
• Assist the Government in developing the intended functional requirements, writing, and managing the detail design, and reviewing and clarifying any questions or issues.
• Perform preventative maintenance duties on technology related equipment and facilities to assure superior/trouble free functionality.
• Assist the Government in defining solution approaches; improving site design and functionality; and creating custom workflows.
• Provide assistance and support to maintain and execute SAF/SQ facility agreements, manage supplies and equipment, and maintain and repair facilities and equipment to ensure organizational compliance with required standards.
• Provide the support needed to operate the SAF/SQ’s meeting and conference facilities at all SAF/SQ locations in the Pentagon, including set-up.
• Provide Information Systems Security Officer duties for SAF/SQ, to include: software and hardware issues, account access, data transfers, scanning, and copying data to/from external media.

• Bachelor’s Degree plus 5-10 years of relevant experience in Computer Science, Computer Information Systems, SharePoint Administration or Information Technology Services Support.
• Previous Client Service Technician or Designated IT Representative experience.
• SharePoint site access management and subsite creation experience or willingness to learn.
• Background and training in the application of various knowledge management and collaborative tools including MS SharePoint and SharePoint Designer.
• Detail-oriented and motivated self-starter able to work independently to complete objectives.
• Excellent communication skills to work directly with military/government customer and contractors.
• Able to use problem solving skills to identify and troubleshoot issues and manage complex projects, generate alternatives, if needed, and make recommendations.

• Power Automate experience.
• Power Apps experience.
• Microsoft SharePoint 2013, 2016, 2019 system experience.
• Microsoft M365 SharePoint Online system experience.
• One Drive for Business online system experience.

• Skilled in operating a personal computer and standard office equipment
• Must have proficiency in a variety of computer software applications in word processing, spreadsheets, database, (MS Office: Word, Excel, Outlook, PowerPoint)

• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics
• Written Communication
  - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; and able to read and interpret written information
• Diversity – Shows respect and sensitivity for cultural differences; and promotes a harassment-free environment
• Ethics
  - Treats people with respect; keeps…