F-Help Desk Specialist | Active Secret clearance

Help Desk Specialist

Transform technology into opportunity as a Help Desk Specialist pe what's next for mission-critical government projects while shaping what's next for your IT career. The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future.

The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

Meaningful Work And Personal Impact As A Help Desk Specialist, The Work You'll Do At Gdit Will Be Impactful To The Mission Of The Jsf F-35 Support Team In Arlington, Va:

• Provides first-tier software, hardware and printing technical assistance to computer users.
• Utilize Helix/Remedy for change management, ticketing system and asset inventory
• A working knowledge of the M365 office suite, MS Teams, and the Windows operating system.
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.

What You'll Need To Succeed:
Bring your troubleshooting along with a drive for innovation to Gdit. Our Help Desk Specialist Must Have:

• Security Clearance Level: Active Secret clearance
• Required Experience:
• 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
• Experience with Remedy/Help Desk Management Systems.
• Progressive experience in the management of a technical support team.
• Experience developing and providing Service Level Agreements and Help Desk deliverables.
• Required
  
  Certifications:
  
  DoD 8140 Work Role (411) Technical Support Specialist - Basic:
  Security+ Ce and Industry Certification:
  Az-900 - Microsoft Azure Fundamentals.
• Education:
  
  Bs/Ba Degree in Computer Science, Information Sciences, or Related It Discipline. Allowable Substitution: 6 Years Of Additional Work Experience Without A Degree Or 2 Years Of Additional Experience With An As/Aa Degree.
• Position Availability:
  This Position Is Pending Funding.
• Location:
  
  Onsite In Arlington, Va
• Us Citizenship Required

Gdit Is Your Place At Gdit, The Mission Is Our Purpose, And Our People Are At The Center Of Everything We Do.

• Growth:
  Ai-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401k with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Own Your Opportunity Explore A Career At Gdit And You'll Find Endless Opportunities To Grow Alongside Colleagues Who Share Your Ambition To Deliver Your Best Work. The Likely Hourly Rate For This Position Is Between $30.44 - $41.18. This Is Not, However, A Guarantee Of Compensation Or Salary. Rather, Salary Will Be Set Based On Experience, Geographic Location And Possibly Contractual Requirements And Could Fall Outside Of This Range.

Scheduled Weekly

Hours:

40

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