Director, Enterprise Management

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Director, Enterprise Applications Management is responsible for the strategic leadership, delivery, and continuous improvement of the USO's enterprise applications portfolio. It serves as the primary liaison between business stakeholders and technology teams, ensuring that enterprise applications support USO strategic objectives, enhance operational effectiveness, and deliver measurable value for the USO and the people that we serve.

Principal Duties and Responsibilities (
* Essential Duties)

• Partner with USO Business Units to execute on a wide variety of strategic and transformative technology projects and deliver applications and platform upgrades with the intended outcome of improving the efficiency and effectiveness of the USO mission.*
• Leads a team of agile delivery resources (comprised of product managers, business analysts, application specialists, and project managers) responsible for managing demand intake, requirements analysis, application roadmaps, solution delivery, and ongoing application support.*
• Analyze, scope, develop plans, and coordinate IT resource allocation, utilizing agile methodologies to execute digital projects and initiatives in support of USO’s vision, mission, and strategic goals from project intake through operational go live and continued enhancement. Guide backlog management, sprint planning, release planning, and prioritization activities.*
• Evaluate emerging technologies and recommend opportunities for innovation and operational improvement to meet requirements driven by business need.*
• Serve as a trusted advisor to business leaders and department stakeholders. Build strong partnerships across functional areas to ensure alignment between business goals and application capabilities to achieve business and mission objectives. Develop business case justifications and cost/benefit analyses for the initiatives and spending.*
• Define, Implement and audit IT performance metrics to assess operating costs, productivity levels and upgrade requirements for existing enterprise applications. Manage IT operational and strategic planning, including business requirements, project planning, organizational oversight, and vendor management.*
• Balance competing demands across departments while ensuring resource optimization for the enterprise applications managed.*
• Lead, manage and mentor assigned IT staff. Foster…