F-Help Desk Specialist | Active Secret clearance

Job Qualifications: BMC Helix, BMC Remedy Ticketing System, Help Desk Support, IT Troubleshooting

Type of Requisition: Pipeline

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able To Obtain: Secret

Public Trust/Other

Required:

None

Job Family: Technical Support Services

Skills: BMC Helix, BMC Remedy Ticketing System, Help Desk Support, IT Troubleshooting

Certifications: None

Experience: 5 + years of related experience

US Citizenship

Required:

Yes

Transform technology into opportunity as a Help Desk Specialist pe what's next for mission-critical government projects while shaping what's next for your IT career.

The F-35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F-35 will bring cutting-edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F-35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

• This position is pending funding.

As a Help Desk Specialist
, The Work You'll Do At GDIT Will Be Impactful To The Mission Of The JSF F-35 Support Team In Arlington, VA:

• Provides first-tier software, hardware and printing technical assistance to computer users.
• Utilize Helix/Remedy for change management, ticketing system and asset inventory
• A working knowledge of the M365 office suite, MS Teams, and the Windows operating system.
• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
• May provide assistance concerning the use of computer hardware, software, and printing.
• Responds to and diagnoses problems through discussions with users.
• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
• Serves as focal point for customer concerns.
• Documents, tracks, and monitors the technical problems to ensure a timely resolution.
• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.

Bring your troubleshooting along with a drive for innovation to GDIT. Our Help Desk Specialist must have:

• Security Clearance Level: Active Secret clearance
• Required Experience:
• 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
• Experience with Remedy/Help Desk Management Systems.
• Progressive experience in the management of a technical support team.
• Experience developing and providing Service Level Agreements and Help Desk deliverables.
• Required
  
  Certifications:
  
  DoD 8140 Work Role (411) Technical Support Specialist – Basic:
  Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.
• Education:
  
  BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.
• Position Availability:
  This position is pending funding.
• Location:
  
  Onsite in Arlington, VA
• US Citizenship required

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

Explore a career at GDIT and you'll find endless…