Jr. Service Desk Agent - Top Secret Clearance Security Clearance

Position: Jr. Service Desk Agent - Top Secret Clearance with Security Clearance
Top Secret Clearance with SCI eligibility Required Compensation Range - $22.12 - $49.00/hr Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents.

Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.
* Update Help Desk Standard Operations Procedures (SOPs);
Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
* Provide customer onboarding and offboarding.
* Provide account management support.
* Provide 24/7 Tier 1 support for all environments and networks supporting end users. Route Tier 2/3 tickets to appropriate sustainment teams
* Process all IT SM tickets to completion.
* Assist Cyber Operations with continuous monitoring activities.
* Participate in training, testing, and exercises related to incident response and contingency planning.

Required Qualifications
* Active TS security clearance and eligible for SCI and NATO read-on prior to starting work.
* Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements.

Minimum Qualifications
* Bachelor's degree in an area related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree upon approval. Other Job Specific Skills
* Excellent customer service skills
* Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times
* Excellent communication and interpersonal skills
* Good problem solving and analytical skills
* Technical experience in:
* Microsoft Windows Operating Systems
* Microsoft Office
* Network Connectivity
* Print Services
* E-Mail and Internet mail
* Basic PC usage and troubleshooting
* Ability and desire to build additional technical skills
* Ability to interact effectively with others
* Ability to follow instructions to produce desired results
* Aptitude to multi-task workloads
* Ability to remain calm and courteous in periods of stress
* Ability to work with broad range of experience levels
* Good administrative and organizational skills
* Willingness to work overtime and varying hours as required
* The program has a requirement to provide 24/7 coverage during inclement weather/snow events. The program offers per diem and comped nearby hotel stay to ensure coverage
* Some weekend shift work will be required. #cjpost