Manager, Learning Management Systems

Manager, Learning Management Systems

The Manager, Learning Management Systems, is a systems-focused role supporting the day-to-day operations of the Learning Management System (LMS) and the CRM platform (Salesforce) that power ISTE+ASCD's online courses, certifications, and the Learning Academy. Sitting within the Online Learning & Digital Innovation team, this role serves as the operational lead for the systems that connect learners, products, and revenue. The position is responsible for building and configuring course shells within the LMS, coordinating order processing and learner provisioning through Salesforce, and ensuring accurate, seamless data flow between both platforms.

The Manager partners closely with instructional designers, media specialists, certification leads, and the Technology & Digital Strategy team to ensure courses are launched, learners are seamlessly enrolled, and operations run efficiently across the full course lifecycle. The position is hands-on and operationally focused, with equal emphasis on LMS operations and CRM administration.

Salary: $80,000–$85,000. PRIORITY WILL BE PROVIDED TO CANDIDATES LIVING IN THE DC METRO AREA (MD, DC, or Northern VA); you will be REQUIRED to come into the Arlington, VA office one day per week.

Knowledge

• Bachelor's degree in education, instructional design, educational technology, or a related field; equivalent combination of work experience and education will be considered.
• Working knowledge of Learning Management Systems; D2L Brightspace experience strongly preferred. Transferable LMS experience as an online instructor, LMS administrator, or course designer is welcome.
• Understanding of online learning design principles and the adult learner experience.
• Familiarity with Salesforce or comparable CRM platforms (preferred); at a minimum, experience using a CRM in a prior role.
• Understanding of the K–12 educator audience and the professional learning landscape.
• Familiarity with digital credentialing concepts (Open Badges, Badgr, Credly) is a plus.
• Working knowledge of HTML/CSS for in-LMS content edits is preferred.

Skills and Abilities

• Strong organizational skills with the ability to manage multiple job responsibilities through their lifecycle simultaneously and meet launch deadlines.
• High attention to detail with a learner-first, operations-minded approach.
• Comfort troubleshooting technical issues, identifying root causes, and escalating appropriately.
• Excellent written and verbal communication, including the ability to translate technical information for non-technical audiences.
• Proficiency in Google Workspace.
• Strong customer-service orientation for both internal users (instructional designers, sales, finance) and external learners.
• Ability to work independently as an individual contributor while collaborating effectively across teams.
• Discretion in handling sensitive learner and account information.
• Adaptability and willingness to learn new tools, platforms, and workflows as the Online Learning & Digital Innovation ecosystem evolves.

Experience

• 3+ years of experience in edtech, online learning, K–12 education, professional learning, or an LMS-adjacent role.
• Demonstrated experience in one or more of the following: online instructor, LMS administrator, instructional designer, or online course builder.
• Experience with D2L Brightspace strongly preferred; experience with any modern LMS required.
• Experience using Salesforce or a comparable CRM preferred.
• Experience supporting course launches, learner enrollments, or learner support workflows.
• Experience working in a cross-functional environment with designers, technologists, sales, and operations partners is a plus.

Work Environment

• Normal demands associated with a deadline-driven office environment.
• The noise level is generally quiet to moderate.
• Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.

Physical Demands

• Ability to remain at a desk for extended periods of time.
• Ability to communicate and exchange information with others.
• Ability to move about to coordinate work in areas of varying heights.
• Ability to perceive and inspect records in a document management system.
• Ability to operate general office equipment.
• Ability to travel to off-site meetings.
• Ability to lift, carry, move, or position objects weighing up to 10 pounds.