AI Tool Support Engineering Lead

We are seeking anAI Tool Support Engineering Leadtoleadcomprehensive user support and program management for AFS AI Code Assist, an AI-powered coding assistant thatleverages

Large Language Models (LLMs) to help developers write code more efficiently and accurately. In this role, you will serve as the primary point of contact for users, managing inquiries,maintaining communication channels, and delivering white glove application services.

You'llbe responsible formanagingT1/T2 helpdesk support, responding toGenAIHubprogram inquiries, managing internal resources across AFS Portal,Dev Hub, and newsletters, and ensuring an exceptional user experience for all stakeholders.

The Work

• T1/T2 AFS IT Helpdesk Support, GenAIHub Program Inquiries
• AFS Portal / Dev Hub / Newsletter intranet resources management
• White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.)
• New releases of AFS Code Cred & Code Cred Installer and other supporting applications

What you need

Customer Support & Service (Advanced)

• T1/T2 support methodologies and escalation procedures
• Customer service best practices and SLA management
• Issue tracking, documentation, and resolution

Communication & Content Management (Advanced)

• Technical writing and documentation
• Content management systems (SharePoint, Confluence, Word Press)
• Email marketing and newsletter platforms
• Stakeholder communication and relationship management
• Understanding of AI code generation tools and workflows
• Developer tools and IDE environments
• Common coding assistant use cases and limitations
• Basic troubleshooting of AI-generated code

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$91,300 - $184,900 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Ac…