Senior Engineer

Requirement

Senior Engineer

How many years of professional experience do you have in program analysis, program coordination, international travel support, or federal mission support? Describe your experience supporting international or official government travel, including passports, visas, travel approvals, country clearances, or related requirements. Describe your experience developing or maintaining trackers, dashboards, repositories, databases, portals, or other program-management tools.

Key responsibilities of the candidate will be (but aren't limited to):

• Design, develop, enhance, and maintain technical solutions supporting CISA International's program management and international travel processes.
• Develop and maintain repositories for tracking international arrangements, agreements, travel information, and related program records.
• Develop and maintain dashboards, reports, webpages, and internal platforms providing frequently referenced international activity and travel information.
• Work with CISA International and OCIO stakeholders to identify technical requirements and support the evolution of information-management solutions for international travel.
• Analyze existing workflows, systems, and information-management processes and recommend opportunities for automation, integration, and process improvement.
• Develop data visualizations, metrics, reports, and analytical tools to provide leadership insight into international travel and program activities.
• Support configuration and enhancement of user-facing travel portals, tools, and other digital resources.
• Develop and maintain technical documentation, system/process documentation, SOPs, user guidance, and related knowledge-management materials.
• Coordinate with CISA OCIO, External Affairs, program personnel, and other stakeholders to ensure technical and policy compatibility across engagement processes and tools.
• Provide technical troubleshooting, user support, and recommendations to improve system usability, data quality, records management, and operational efficiency.

The Candidate must have the ability to think strategically, act tactically, and display strong analytical and critical thinking skills. They must also build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail. The Candidate must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.

We are looking for an experienced technical professional with a background in information systems, systems engineering, business systems, data analytics, application development, or related technical disciplines. Successful candidates will have experience translating business and operational requirements into practical technical solutions, with particular strength in information management, workflow improvement, dashboards, reporting, and user-facing tools. Candidates should be comfortable working directly with government program personnel, technical teams, and senior stakeholders to identify requirements and implement improvements.

The ideal candidate combines strong technical capabilities with business-process analysis, communication, documentation, and customer-service skills.

• US Citizen
• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, Information Systems, Engineering, Data Analytics, or a related technical discipline, or equivalent relevant professional experience.
• Professional experience designing, developing, configuring, or supporting information systems, business applications, workflow solutions, or data-driven tools.
• Experience translating business and operational requirements into technical requirements, system enhancements, or process improvements.
• Experience developing or maintaining dashboards, reporting tools, databases, repositories, portals, or other information-management solutions.
• Demonstrated experience with data analysis, visualization, reporting, and information-management practices.
• Experience documenting technical requirements, workflows, processes, system configurations, or user procedures.
• Strong analytical, problem-solving, written communication, and stakeholder-engagement skills.
  
  Ability to obtain and maintain DHS Public Trust suitability.

• Prior experience supporting DHS, CISA, or another federal agency in an information technology or mission-support environment.
• Experience with Microsoft 365, SharePoint, Power Platform, Power BI, or comparable enterprise collaboration, workflow, reporting, and visualization platforms.
• Experience developing or supporting workflow automation, low-code/no-code solutions, portals, dashboards, or business-process management tools.
• Experience with requirements gathering, business-process mapping, workflow analysis, and process automation.
• Experience designing data visualizations, metrics, dashboards, and…