Facility Operations Center Engineer, ADC InfraOps FOC
Listed on 2026-09-04
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IT/Tech
Systems Administrator, Network Administrator, Cloud Computing: Infrastructure & Operations
Amazon Dedicated Cloud Facility Operations Center
At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Amazon Dedicated Cloud (ADC) Facility Operations Center.
The Facility Operations Center is responsible for 24X7 monitoring of the data center's physical infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. The ideal candidate should have a basic understanding of Data Center Infrastructure as well as have proficient computer and communication skills. The successful candidate will be responsible for providing assistance and support to the onsite operations teams.
The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience, you think and act globally, and you want to contribute to the operational excellence of Amazon Data Centers, then this is be the place for you! This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities:
- Able to properly respond, acknowledge, investigate, and dispatch critical alarms
- Monitor the facility infrastructure platforms
- Perform change management tasks
- Create and issue tickets
- Follow verbal and written directions
- Have an intermediate level of understanding of critical data center infrastructure
- Proficient computer and communication skills
- Required shift-work, overtime, and/or rotating schedules to support a 24X7 environment (Rotating shift work equates to weekends, nights, holidays, and overtime shifts)
Basic Qualifications:
- 2+ years of relevant work experience
- Experience troubleshooting and documenting findings, or experience in technical support
- 1+ years of customer facing IT role or physical security systems/infrastructure work experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph
Preferred Qualifications:
- Experience with BMS and EPMS control systems and data collection or trending
- 2+ years of Microsoft Office products and applications experience
- 3+ years of customer service experience
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