Microsoft 365 Engineer - INTL India

Microsoft 365 Engineer

Required

Skills & Experience:

• Strong knowledge and hands-on administration experience across Microsoft 365 and the broader Microsoft ecosystem, including Microsoft Entra  (Azure AD), Azure, Exchange Online, Microsoft Teams, SharePoint Online, One Drive, Intune, Power Platform, Microsoft Copilot, Microsoft Defender, and identity management.
• Experience providing Tier 2 support across Microsoft technologies, including Microsoft 365, Microsoft Entra , and related cloud services.
• Hands-on experience with Microsoft Entra  (Azure AD), including user identity management, group management, licensing, permissions, access controls, and integrations with enterprise applications.
• Experience with Microsoft Power Platform, specifically Power Automate, and working knowledge of Power Shell for administration, automation, and troubleshooting activities.
• Experience troubleshooting and resolving Microsoft 365, identity, access, and platform-related issues.
• Understanding of Microsoft security, compliance, and governance frameworks, including Conditional Access, MFA, and Identity Governance.
• Experience working within an ITIL-based support environment.

Nice to Have

Skills & Experience:

• Experience creating and maintaining Power BI dashboards and reports.
• Experience with Microsoft Copilot Studio.

Job Description:

We are looking to hire a Microsoft 365 Engineer to support a growing Microsoft cloud environment and serve as a key extension of the internal Microsoft team. This individual will be responsible for executing and supporting Microsoft-related operational activities, platform administration, user requests, application integrations, and ongoing initiatives across the Microsoft ecosystem. Working within established architectures, documented procedures, and technical guidance, this person will help drive day-to-day activities to completion while ensuring Microsoft services remain secure, efficient, and well-supported.

The ideal candidate will be proactive, collaborative, and capable of independently driving assigned activities from start to finish while providing regular status updates and maintaining strong communication with the team.

Key Responsibilities Include:

• Microsoft 365 Administration – Support the day-to-day administration of Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, One Drive, Intune, Power Platform, Copilot, and Microsoft Defender.
• Microsoft Entra  (Azure AD) – Manage user identities, groups, licensing, permissions, and access controls within Microsoft Entra .
• Identity & Access Management – Support user provisioning, role assignments, group management, Conditional Access, MFA, and authentication-related activities across the Microsoft ecosystem.
• Application Integrations – Support and execute integrations between Microsoft Entra  third-party applications, following established procedures, validating configurations, and troubleshooting issues as needed.
• Operational Support & Request Fulfillment – Support internal corporate IT requests, execute Microsoft-related operational activities, and help drive assigned initiatives to completion.
• Workload & Priority Management – Manage and prioritize assigned work through a Kanban-based workflow, maintaining visibility into progress, risks, and blockers while providing regular status updates.
• Troubleshooting & Issue Resolution – Investigate and resolve Microsoft 365 administration, identity, access, and platform-related issues while escalating complex issues when necessary.
• Platform Monitoring & Support – Monitor platform health, investigate service issues, and implement preventive measures to improve reliability and user experience.
• Documentation & Process Execution – Follow and maintain technical documentation, operational procedures, knowledge articles, and established processes.
• Cross-Functional Collaboration – Partner with IT stakeholders to support ongoing projects, service improvements, platform enhancements, and Microsoft-related initiatives.
• Continuous Improvement & Automation – Identify opportunities to improve existing processes, streamline operational activities, and support automation efforts using Microsoft technologies.