AV​/VTC Engineer​/Hardware-Software Specialist

Description

Net Centrics is seeking an experienced AV/VTC Engineer / Hardware-Software Specialist to support the Joint Service Provider (JSP) environment. The successful candidate will provide hands-on technical support for Audio Visual (AV), Video Teleconferencing (VTC), and associated hardware and software systems supporting mission-critical users.

This position requires a technically proficient, customer-focused professional capable of troubleshooting complex AV/VTC issues, supporting conference and collaboration environments, maintaining associated hardware and software, and coordinating with technical teams to ensure reliable service delivery.

The position is contractually aligned to the HW/SW Specialist LCAT
.

• Install, configure, operate, maintain, and troubleshoot AV/VTC hardware and software systems.
• Provide technical support for video conferencing, audio conferencing, presentation, display, and collaboration technologies.
• Diagnose and resolve hardware, software, connectivity, peripheral, and AV/VTC system issues.
• Support conference rooms and other customer-facing AV/VTC environments, including setup, testing, operation, and troubleshooting.
• Perform pre-event system checks and provide real-time technical support for meetings, conferences, and other mission-critical events.
• Install and replace AV/VTC components, displays, cameras, microphones, speakers, codecs, cabling, control devices, and related equipment as authorized.
• Troubleshoot Windows-based workstations and other hardware/software components associated with AV/VTC environments.
• Perform preventive maintenance and routine system inspections to identify potential failures before they affect operations.
• Coordinate with network, systems, help desk, configuration management, and other technical personnel to resolve issues that cross functional boundaries.
• Document incidents, service requests, troubleshooting actions, equipment changes, and resolutions in accordance with program procedures.
• Maintain accurate hardware/software and configuration information as required.
• Assist with equipment inventories, technology refreshes, installations, upgrades, and system replacements.
• Escalate complex technical issues and recurring system problems through established support channels.
  
  Follow applicable DoD, JSP, cybersecurity, configuration management, and change-control requirements.
• Maintain a high level of professionalism when supporting senior government personnel and other mission customers.
• Perform other AV/VTC and hardware/software support duties within the scope of the assigned LCAT.

• Active Secret Clearance or Higher
• Demonstrated professional experience supporting AV/VTC, audiovisual, unified communications, IT hardware/software, or closely related technologies
  .
• Hands-on experience troubleshooting hardware and software in an enterprise IT environment.
• Experience supporting video conferencing and conference-room technologies.
• Working knowledge of computers, displays, cameras, microphones, speakers, cabling, peripheral devices, and related AV/VTC components.
• Ability to isolate technical problems and determine whether issues originate with hardware, software, network connectivity, configuration, or peripheral equipment.
• Strong customer-service and communication skills.
• Ability to document technical issues and resolutions clearly and accurately.
• Ability to work independently while coordinating effectively with a larger technical support team.
• Ability to operate effectively in a high-visibility, mission-focused DoD environment.
• Must meet all contractual and customer requirements associated with the HW/SW Specialist LCAT
  .

• Previous experience supporting AV/VTC environments within the Department of Defense, Pentagon, DISA, JSP, or another federal enterprise environment
  .
• Experience with enterprise video conferencing, unified communications, and conference-room control technologies.
• Experience with AV/VTC equipment from manufacturers such as Crestron, Extron, Cisco, Poly, or similar enterprise platforms.
• Experience supporting Microsoft Teams or other enterprise collaboration platforms.
  
  CompTIA…