Helpdesk SharePoint Specialist

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Learn the skills you need to accelerate your career.

Discover benefits that your life and work.

Build mission-ready tech that protects the nation.

The SharePoint Helpdesk Analyst provides technical support, troubleshooting, and user assistance for SharePoint Online and Intranet environments. This role ensures employees can effectively access, update, secure, and collaborate through SharePoint‑based sites, pages, libraries, and integrated Micro sof t 365 tools. The analyst serves as a frontline resource for resolving issues, processing helpdesk tickets, guiding site owners, supporting guest access, and ensuring content is compliant with company wide standards.

Join us. The world can’t wait.

3+ years of experience supporting SharePoint Online users with common tasks such as site access, page updates, permissions adjustments, and navigation issues

Experience managing SharePoint permissions, including adding users or groups such as intranet-all-active-employees to Visitor or Member roles

Experience with SharePoint guest access workflows, including requesting, approving, and provisioning external accounts

Experience guiding end users on web parts, page editing, and modern SharePoint site functionality

Ability to triage and respond to helpdesk tickets for SharePoint support, including feature requests or troubleshooting problems

Secret clearance

B achelor’s degree in Computer Science or Management Information Systems

Experience advising teams launching new SharePoint sites or pages, including coordinating enterprise search bookmarks, resources directory listings, and met adata or keyword optimization

Experience resolving guest user authentication or collaboration issues across SharePoint, Teams, One Drive, and other Micro sof t 365 tools

Experience supporting enterprise intranet governance, including permissions validation, content quality checks, and alignment with corporate policies

Experience with cross-platform integration scenarios, including Teams, One Drive, external collaboration portals, and diagnosing related technical issues

Ability to troubleshoot and support advanced SharePoint page design elements, including custom layouts, hero web parts, accessibility compliance, and content rendering issues

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ;
Secret clearance is required.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $ (annualized…