VMWare Administrator

Position Overview

Responsible for providing Tier II technical support for enterprise virtualization infrastructure, with a focus on VMware technologies (vSphere, ESXi, vCenter, vSAN, NSX). Serves as an escalation point for Tier I Service Desk staff on virtualization-related incidents, performing advanced troubleshooting, root cause analysis, and system maintenance to ensure availability, performance, and stability of the virtual environment.

• Provide Tier II escalation support for incidents involving VMware, virtual machines, and related virtualization infrastructure.

• Troubleshoot and resolve issues related to VM performance, host connectivity, storage (vSAN/SAN/NAS data stores), networking (vSwitch, distributed switches, NSX), snapshots, and cluster/HA/DRS configurations.

• Perform VM provisioning, cloning, templating, and decommissioning in accordance with change management procedures.

• Monitor virtual environment health using tools such as vRealize Operations (Aria Operations), vCenter alarms, and enterprise monitoring platforms; proactively identify and remediate capacity, performance, or configuration issues.

• Document, track, and update incidents and service requests in the ITSM ticketing system (e.g., Service Now), ensuring resolution within SLA.

• Assist with backup and disaster recovery processes for virtualized systems (e.g., Veeam, VMware SRM) and support recovery testing.

• Support security hardening, compliance scanning, and remediation of virtual infrastructure per organizational and government security requirements (e.g., STIGs).

• Collaborate with Tier I Service Desk to provide technical guidance, knowledge transfer, and escalation criteria for VMware-related tickets.

• Bachelor's degree in Information Technology, Computer Science, or related field; or Associate degree + 2 years additional relevant experience; or 4 years additional relevant experience in lieu of a degree.

• 1+ years of VMware virtualization support.

• Experience with an ITSM incident tracking system (Service Now preferred).

• Demonstrated experience troubleshooting VM performance, storage, and networking issues within a virtualized environment.

• Top Secret clearance required

• Shift is 10am EST – 6pm EST

• Security + certification

• Working knowledge of VMware NSX, vSAN, and vRealize/Aria Suite.

• Familiarity with Windows Server and/or Linux server administration in a virtualized environment.

• Understanding of enterprise storage concepts (SAN/NAS, LUNs, data stores) and networking fundamentals (VLANs, TCP/IP, DNS).

• Familiarity with ITIL v4 practices for incident, problem, and change management.

• Knowledge of DoD/federal security compliance standards (STIGs, RMF) a plus, if supporting government clients.

• Ability to manage multiple priorities and tickets in a fast-paced enterprise environment.

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

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All recruiting, hiring, training, and promoting for all job classifications is done without regard to race,…