Customer Enablement Coordinator

We are seeking a Customer Enablement Coordinator to support our Army Client. This is a hybrid position and the candidate will be required to work from the client location in Crystal City, Arlington VA at least 2 days a week.

• Develop strategy and related customer facing documentation to communicate developed data science capabilities and related benefits to the external customers.
• Work closely with project team leads to structure and generate the customer facing documentation.
• Update and maintain the external customer facing Wiki pages.
• Generate documentation for on-boarding new customers and organizations on to the platform.
• Support project leads in the implementation and tracking of project structure and technical documentation in Confluence.
• Generate slides and documents to support customer enablement and project management activities.
• Coordinate with stakeholders and users to implement documentation and tracking related tasks.

• 4+ years of solid hands-on experience generating external customer facing data science / technical documentation
• Experience creating and updating Wiki pages in confluence.
• Experience working with technical development project teams to create customer facing documentation
• Ability to work cross-functionally, and participate in discussions
• Proven ability to work independently on assigned tasks without any supervision.
• Proven experience in knowledge sharing (i.e. solid documentation)
• Strong sense of mission and commitment to making a difference
• Bachelors degree in a related field

• Exceptional communication skills and the ability to foster positive outcomes from diverse interests of people and teams
• Experience working with the DoD

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:: $80,000 USD - $128,000 USD

At SMX, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).