Knowledge Management & Records Specialist

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

We are seeking an on-site, detail-oriented Knowledge Management & Records Specialist to modernize, govern, and maintain a SharePoint Online environment in the Pentagon. In this mid-level role, you will be the driving force behind restructuring document architecture, automating collaboration processes, and enforcing strict records management and retention standards.

• SharePoint Architecture & Data Migration:
• Redesign and restructure SharePoint Online sites, document libraries, and metadata frameworks to align with information management standards, improving discoverability and operational efficiency
• Execute structured data migrations from legacy local file shares or disorganized collaboration spaces into secure, standardized SharePoint architectures
• Perform rigorous data cleanup, de-duplication, and remediation to ensure compliance and reduce unnecessary data storage footprint
• Process Design & Workflow Automation:
• Analyze current staff workflows and design streamlined, standardized processes for gathering, reviewing, and publishing official documentation across directorates
• Build, test, and maintain automated business processes using Power Automate to handle task routing, staffing reviews, and document lifecycle management
• Apply a sharp eye for process optimization to eliminate administrative bottlenecks unique to military headquarters operations
• Records Management & Compliance:
• Implement and manage records management policies, retention schedules, and disposition rules in accordance with Army and federal mandates
• Utilize Microsoft Purview to configure retention labels, sensitivity labels, and automated disposal workflows, ensuring adherence to data governance and security protocols
• Support periodic audits, data calls, and Freedom of Information Act (FOIA) or Congressional inquiry preparation through organized repository maintenance
• Analytics & Reporting:
• Develop and maintain Power BI dashboards and analytics reports to monitor SharePoint site health, user adoption, storage utilization, and compliance tracking
• Present actionable data insights to leadership to drive continuous improvement in information sharing

• 3‑5 years of professional experience in information management, knowledge management, SharePoint administration, or data operations—preferably within a federal, defense, or military headquarters environment
• Solid working hands on experience with SharePoint Online architecture, site configuration, and basic development (custom lists, libraries, modern web parts)
• Hands-on experience building cloud flows in Power Automate and generating operational reports via Power BI
• Familiarity with federal or DoW records management guidelines, National Archives and Records Administration (NARA) standards, and Microsoft Purview
• Exceptional attention to detail, strong cross-functional communication skills, and the ability to work effectively on-site in a fast-paced, mission-critical…