Onsite Program Manager

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Full Time Arlington, VA, US

4 days ago Requisition

About SHR Consulting Group

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

Position Summary

SHR Consulting Group is seeking an Onsite Program Manager to lead program execution and delivery of IT support services supporting the Defense Information Systems Agency (DISA) J6 Integrated Tracking System/Digital Mail Modernization (ITS/DMM) environment. The Program Manager will provide day-to-day leadership of the contract team, oversee technical and operational activities, manage Government deliverables, maintain staffing and schedules, and serve as a primary interface between SHR personnel, Government stakeholders, technical teams, and supporting contractors.

The Onsite Program Manager is required to oversee task-order activities, maintain required staffing, interface with Government leads, manage contractor personnel, and provide proactive program leadership and issue resolution.

Key Responsibilities

• Serve as the onsite Program Manager and primary management lead for the ITS/DMM support effort.
• Manage personnel supporting program management, system engineering/O&M, and Tier II support.
• Coordinate directly with DISA J6, WHS/FSD, Government program leadership, technical personnel, and contractor stakeholders.
• Maintain program schedules, milestones, deliverables, risks, issues, staffing, and action items.
• Develop and maintain the Integrated Master Schedule and associated project plans.
• Prepare and deliver weekly status reports, monthly status reports, In-Progress Reviews, briefings, and executive-level presentations.
• Monitor labor utilization, contract funding, burn rates, deliverables, and program performance.
• Lead meetings and working groups and document meeting minutes, decisions, due-outs, and corrective actions.
• Supervise and coordinate technical personnel providing Tier I, Tier II, and Tier III support.
• Coordinate technical activities involving ITS, Bear Tracks, WebDOX, supporting infrastructure, and third-party hardware/software integrations.
• Work closely with developers, programmers, IT support personnel, cybersecurity staff, and Government stakeholders.
• Support cybersecurity and compliance activities associated with ITS/DMM applications and systems.
• Ensure timely resolution of operational issues and maintain continuity of mission-critical support.
• Maintain personnel rosters, contract documentation, records, and required Government reporting.

The Onsite Program Manager also specifically requires recurring program reporting, financial status reporting, scheduling, meetings, weekly/monthly reports, and formal program reviews.

Minimum Qualifications

• Minimum 3 years of software project management experience.
• Experience working in a DoD IT environment and large, complex enterprise IT environments.
• Experience managing IT support personnel and technical service delivery.
• Experience preparing and presenting program status, performance, schedule, and management reports.
• Strong technical writing, editing, oral communication, and presentation skills.
• Proficiency with:
  • Microsoft Word
  • Excel
  • Outlook
  • Visio
  • Adobe Acrobat
• Experience supervising technical personnel.
• Experience supporting or managing Tier I, Tier II, and Tier III IT support activities.
• Strong organizational, documentation, and recordkeeping skills.
• Understanding of DoD cybersecurity practices, policies, and directives.
• Experience maintaining cyber compliance and supporting performance-based Government contracts.
• Direct experience with ITS, Bear Tracks, and/or WebDOX.
• Experience integrating Bear Tracks or similar enterprise applications with third-party hardware and software.
• Experience supporting Pentagon, WHS, DISA, or other DoD enterprise environments.
• Experience coordinating among application developers, infrastructure teams, cybersecurity teams, and customer support organizations.

The Government specifically identifies ITS/Bear Tracks/WebDOX experience, supervisory ability, Tier I-III support…