Field Engineer

• Desktop/Laptop Repair
• Laptop/ Desktop server experience
• Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

• Customer Facing Service
• Windows 10/11 skills
• MAC skills

*** This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***

End Client:
Omnicom

US Citizenship Required

Bill Rate:***-35

Pay Rate:***-25.00

Rate Range Chart:

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Location/Fed Ex Address: DC Metro Area

Is this contract to hire/possible extension? Yes

Positions: 1

Shift start time and end time? 8-5 M-F + after hours stand-by

Will the individual be required to work on site/is this remote? at customer sites

Driving or Non-Driving? Non-Driving

Job Profile

Summary:

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.