HVAC Program Assistant

Job Description

PEG, LLC is a diverse energy‑efficiency, engineering, environmental, and management consulting firm operating primarily in the Eastern and Central United States. As a leader in Home Energy Ratings and a recipient of multiple Energy Star Awards, PEG has delivered Home Energy Ratings for over 250,000 homes. Our mission is to provide innovative, data‑driven solutions that support high‑performance buildings, sustainable development, and client success across residential and commercial sectors.

• Company‑issued Gas Card, Toll Pass, & Vehicle Maintenance Allowance (in addition to salary)
• Company‑issued Uniforms, iPhone/iPad, field equipment/tools, including PPE
• Flexible work schedule—year‑round employment, no weekends (Monday to Friday only)
• On‑site interview experience at a construction site
• Paid on‑the‑job training and professional development opportunities, including PEG’s HERS & HVAC Grading Certification Training Program
• Pay increases available for approved job‑related certifications (e.g., RESNET, Energy Star, IECC)
• 20 annual paid days off (12 personal time off days, birthday PTO, 7 company holidays)
• 401(k) retirement plan with up to 4% company match, vested immediately
• Company‑sponsored medical insurance with up to 50% contribution on the monthly premium
• Dental & vision insurance, short‑term & long‑term disability, accident & pet insurance, basic & supplemental life coverage

As a key member of the PEG Corporate Inspections Team, you will be responsible for training field personnel on the PEG HVAC Grading Program and acting as the point of contact for troubleshooting complex HVAC service calls. You will analyze issues, formulate solutions, and communicate them effectively to HVAC contractors. The position requires becoming a Certified HERS Rater in addition to other certifications (e.g., HVAC Grading Field Assessor, QAD – Quality Assurance Delegate) that enable you to manage direct reports and ensure Completed Home Energy Audits meet RESNET Guidelines.

The geographic area for this position covers a 200‑mile radius centered on Arlington, VA, including Maryland, Delaware, and part of Pennsylvania. Travel to other markets may be required.

• Manage complex service calls concerning comfort and airflow issues.
• Ensure thorough training of all assigned personnel in accordance with the ACCA 310 HVAC Grading and Air Balancing Program.

• Establish and enforce quality standards for the client.
• Monitor adherence to all phases of the client’s established processes and PEG programs.
• Assist in resolving client issues during PEG’s Quality Assurance period.
• Ensure submission of all necessary documentation (reports and pictures) for inspections within required periods.
• Assist in completing requirements for the Quality Assurance program.

• Maintain a mutually beneficial relationship between contractors and clients.
• Ensure adherence to the ACCA 310 HVAC Grading and Air Balancing Program by contractors and clients.
• Solicit feedback and provide support to clients for handling contractor conflicts, making final decisions on issue resolution.

• Resolve client conflicts during the inspection process.
• Follow up with clients after inspection to ensure understanding of submitted documentation.
• Provide proper training to clients on the ACCA 310 HVAC Grading and Air Balancing Program.
• Review client feedback regarding the program and implement necessary changes or improvements.
• Document conversations with clients, subcontractors, and other parties when litigation may arise.

• Stay current on all codes and code changes, communicating information to management as necessary.
• Determine ways to execute all functions of the ACCA 310 HVAC Grading and Air Balancing Program efficiently, addressing deficits, controlling costs, and improving client satisfaction.
• Maintain a strong working knowledge of the company and effectively communicate this information to clients and personnel.
• Ensure major client issues are immediately communicated to management.
• Perform other relevant duties as assigned by the…