Governance Programs Manager

The Governance Programs Manager is a critical role responsible for providing comprehensive administrative and operational support to the Director of Governance, the NAA Board of Directors and committee and delegate volunteers.

This position ensures the seamless execution of board-related functions, manages the full lifecycle of volunteer committee appointments, and oversees the assembly of delegate member appointments. The manager is a key communication link among governance leadership, volunteers, and regional stakeholders, upholding organizational standards and policy compliance.

• Deliver essential administrative and operational assistance to the Director of Governance and the NAA Board of Directors.
• Maintain accurate Board member data records.
• Manage conference registration and hotel bookings for Board members and Past Chairs, ensuring accuracy and prompt confirmation.
• Process Board expenses in Concur, ensure compliance, resolve issues, and maintain financial records.
• Update and manage Board documents and user access on the virtual platform.
• Maintain up-to-date content on NAA Board of Director webpages.

• Manage the volunteer application and selection process, including the design of forms and outreach materials.
• Vet candidates, coordinate committee appointments, and maintain confidential records related to committee volunteers.
• Record committee appointment details in the member database, maintain committee member data records and distribute them to all key stakeholders.
• Distribute committee rosters and notify volunteers of their committee service appointments, including detailed information about their term lengths, assigned roles, and specific responsibilities.

• Prepare the annual delegate allocation report for stakeholders, ensuring the data on assignments is accurate and timely.
• Manage the delegate member appointment process, and serve as the main point of contact for key stakeholders.
• Maintain documentation and manage delegate data, including delegate change forms to ensure accuracy and compliance with organizational policies.
• Communicate appointment details clearly and ensure the appointment cycle adheres to established standards and timelines.

This position has no supervisory responsibilities.

• Minimum of 3-5 years’ experience in board support, managing volunteer programs or association management
• Proficiency with MS Office and Teams, Salesforce, and Concur
• Demonstrated ability to work independently with minimal supervision
• Exhibit strong project management, analytical, and problem-solving skills
• Ability to prioritize and manage multiple projects, processes, and stakeholders efficiently and effectively within tight time constraints
• Must demonstrate a high level of ethics, integrity, professional conduct and handle confidential information with discretion

• Trade association or non-profit experience.
• Strong understanding of governance structures and policy compliance.
• Proficiency or experience with Open Water, Any Bill, Ironclad, and Higher Logic.

5% travel is expected for this position; 2 to 3 business trips a year.

The National Apartment Association (NAA) serves as the leading voice and preeminent resource through advocacy, education and collaboration on behalf of the rental housing industry. As a federation of 141 state, local and global affiliates, NAA encompasses more than 95,000 members representing over 12.5 million apartment homes globally. NAA believes that rental housing is a valuable partner in every community that emphasizes integrity, accountability, collaboration, community responsibility, inclusivity and innovation.

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• Flexible Hybrid schedule (2 days in office)
• Competitive pay
• Growth focused, ‘people first’ company culture
• Generous PTO and sick leave
• Health, vision, dental and more including newly added infertility coverage!
• 11 NAA holidays + 1 floating holiday of your choice!

While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.