Launch Program Manager II, Global Engineering Services; GES Launch; Fulfillment & Operations

Launch Program Manager II, Global Engineering Services (GES) Launch

Job  |  Services LLC

At Amazon, we're working to be the most customer‑centric company on earth. To achieve this, the Global Engineering Services Launch Team seeks talented, innovative, and driven leaders to manage large‑scale project initiatives that enable us to scale our organization. We are looking for a customer‑obsessed Program Manager with a proven track record of delivering results to own and execute highly strategic launches and manage multiple complex projects across programs.

• Gain trust and consistently deliver results
• Work backwards from the customer to scope and define program requirements and critical milestones
• Navigate ambiguous situations without heavy reliance on direct support from leadership
• Demonstrate a high level of ownership to drive multiple time‑sensitive actions items simultaneously through multiple business groups
• Manage multiple projects with competing deadlines while maintaining a customer focus
• Collaborate and influence team members, work with development teams and other business groups, and present projects to senior leadership on a regular basis
• Partner to build and execute on new initiatives and roadmaps each year
• Optimize cross‑team processes that improve team efficacy and delivery
• Take ownership and accountability for programs, escalates issues as necessary to keep programs on track
• Problem‑solve with a high degree of ambiguity in a rapidly evolving landscape
• Dive into details and leverage high judgment and gut instinct
• Communicate effectively to all stakeholders related to a launch or program/project
• Travel up to 75 % regional and be available to work from a corporate office when not traveling

• Managing the Road to Launch process, enabling a building hand‑off that passes operational readiness testing and sets the operations team up for success
• Managing day‑to‑day relationships with multiple site types under the GES Launch Team scope
• Coordinating GES and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings
• Deep diving existing processes to identify defects or opportunities for process improvements
• Compiling, managing, and reporting on weekly project metrics
• Driving multiple projects to optimize, standardize, and improve processes within and outside launch

We solve huge customer needs through disruptive technology and reinvent the industry. You will enjoy wide‑open space for process improvement and innovation in a fast‑paced environment. This role requires deep dives into details, proactive problem solving, and intuitive strategic thinking to grow a program while obsessing over customers. The team values ownership of the customer experience and multiple roles, but customer focus remains paramount.

• 2+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience defining program requirements and using data and metrics to determine improvements
• Experience working cross‑functionally with tech and non‑tech teams
• Bachelor’s degree

• Strong analytical skills, attention to detail, and effective communication abilities
• Experience working with customers with a passion for delivering exceptional service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We consider qualified applicants with arrest and conviction records in accordance with the Los Angeles County and San Francisco Fair Chance Ordinances.

Competitive base salary ranges vary by location and are presented in the job posting.