AVS Manager, Retail Business Services

Overview

Amazon is looking for AVS Manager in Retail Business Services (RBS). The AVS Manager at RBS leads Product Family/Marketplace and manages a large group of strategic vendors through a team of Team Leads and Brand Specialists.

• Deliver impact to a large group of strategic vendors, both directly and through a team of Team Leads and Brand Specialists.
• Help vendors improve performance across key retail metrics, ensure their satisfaction with the service, and continuously improve the productivity of your team.
• Collaborate with Vendor Managers, Retail Category leads, and in-country AVS Product Family owners to understand vendor needs and define goals and targets.
• Contribute to continuous enhancements and innovation within the service.
• Act as a business owner who understands the levers to drive business growth and operationalize those levers across the team.
• Thrive in an ambiguous environment by developing, implementing, and iterating data, processes, mechanisms, and guardrails to improve the customer experience.
• Lead a team of Managers that oversees strategic and operational aspects of vendors’ business with Amazon.

• Manage a team of Managers, prioritize strategic initiatives, and provide escalation support as needed.
• Measure success by the performance of internal teams on input metrics and the impact on vendors’ ability to create a great customer experience.
• Identify, act on, and advise on improvements to business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
• Define success criteria and understand business needs of Selling Partners in an ever-changing environment.
• Contribute to and lead strategic plans and documents for the organization.

Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.

• MBA
• Demonstrated success managing a team with a track record of developing a high performing team.
• 10+ years’ experience in customer/ account management, marketing, buying, or customer service delivery in related industries like retail, telecom, technology or hospitality. Min 6 years of people management experience
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• Organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Written and verbal communication skills. Proficiency in creating Annual Operating plans and P&L impact

• Experience managing large cross-functional teams
• E-Commerce experience preferred
• Program management experience

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Posted: March 2, 2026 (Updated about 8 hours ago)

Posted: March 2, 2026 (Updated about 8 hours ago)

Posted: March 2, 2026 (Updated about 9 hours ago)

Posted: March 2, 2026 (Updated about 11 hours ago)

Posted: February 26, 2026 (Updated about 20 hours ago)

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