Area Director

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

The Area Director leads regional operations for the Consumer Direct Care Network, overseeing service delivery, compliance, team performance, and financial outcomes across a large and layered workforce. This leader ensures adherence to Federal/State regulations and Managed Care Organization (MCO) program requirements while promoting a culture of collaboration and consistency. The ideal candidate is an experienced people leader with exceptional communication skills and a strong operational mindset, able to navigate complex team structures and maintain relationships with external partners.

• Lead daily operations in alignment with the company’s strategic anchors and thematic goals.
• Oversee large‑scale, multi-layered teams, ensuring oversight of direct reports and the broader employee structure beneath them.
• Use technical skills to support workflow efficiency within a high‑volume operational model.
• Lead teams that operate in a help‑desk or troubleshooting environment
• Manage operational deliverables and ensure task completion across the assigned area.
• Maintain full compliance with all legal requirements, MCO program standards, and company policies.
• Monitor area scorecards, dashboards, and KPIs; analyze trends to identify improvements and implement systemic solutions.
• Collaborate with colleagues across regions to maintain standardized processes and cohesive operations.
• Oversee hiring, training, development, and performance management of team members.
• Coach direct reports to adopt scalable practices that support company-wide consistency.
• Promote professional development opportunities across all levels of the regional team.
• Serve as the primary regional contact for MCOs and other external partners.
• Communicate with a high degree of clarity, polish, and professionalism in all internal and external interactions.
• Support strategic planning, service marketing, and relationship‑building with referral sources.
• Represent the company at stakeholder meetings, health fairs, and provider events.
• Maintain the financial health of the area through careful budget and resource management.
• Provide oversight into complex programs and special projects within the region.

• Bachelor’s degree in social work, psychology, counseling, rehabilitation, nursing, sociology, business, or a related field is preferred.
• A minimum of 5–6 years of management experience over large, layered teams (typically ~50 employees).
• Experience managing call centers, help‑desk teams, or similarly structured environments is highly desirable.
• Must meet all requirements outlined by program contracts.
• Must be able to travel within the assigned area.
• Must maintain reliable transportation and a valid driver’s license.
• Must successfully pass a background screening.
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When you join Consumer Direct Care Network, you will be exposed to numerous professional development…