Manager, Client Management

Client Engagement Manager Responsibilities

• Manages the holistic execution of strategic and cross-platform advertising campaigns, ensuring each program meets client and company expectations.
• Project manages across client programs, including timeline oversight, deliverable coordination, and communication with internal and external stakeholders.
• Serves as the primary point of contact for clients and agency partners, managing day-to-day communication throughout the lifecycle of each campaign in collaboration with team leadership.
• Partners with Advertising Operations to monitor campaign performance, identify optimization opportunities, and develop progress updates and final performance reports for clients.
• Anticipates and proactively resolves operational, client service, and execution challenges, balancing client needs with internal workflows, timelines, and business priorities.

• 3–4+ years of relevant experience managing client relationships and executing integrated campaigns or partnerships within media, advertising, agency, events, or related industries.
• Highly organized and able to manage multiple projects, timelines, and stakeholders simultaneously in a fast-paced environment.
• Communicates clearly and professionally with clients, agency partners, and internal teams, and serves as a primary point of contact.
• Thrives in a collaborative, cross-functional environment and enjoys bringing teams together to execute complex programs successfully.
• Shows strong attention to detail and takes pride in delivering polished, high-quality work and client experiences.
• Proactive, solutions‑oriented, and adaptable when priorities or client needs evolve.
• Comfortable managing integrated campaigns across digital advertising, branded content, and live events or experiential programs.
• Balances relationship management with operational execution and project management.
• Interprets campaign performance data and uses insights to inform optimizations and client reporting.
• Energized by client service and motivated to build strong, trusted relationships with partners and stakeholders.
• Balances exceptional client service with operational feasibility and internal business processes.