Director​/Sr. Director of Revenue Operations

Director/Sr. Director of Revenue Operations

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

The Senior Director of Revenue Operations is an integral part of the Go-to-Market and Finance team at The Health Management Academy. This role supports functional leaders including the Chief Financial Officer, Chief Member Officer, SVP of Sales, VP of Account Management, and VP of Marketing and reports to the VP of FP&A and Revenue Operations. The Senior Director of Revenue Operations will also collaborate frequently with end users and leaders across Member Development, Product Delivery, Member Insights Operations, Finance, People & Culture, and IT.

This is a high-impact leadership role for a data-driven operator who thrives in fast-paced, PE-backed SaaS environments, with a proven ability to scale infrastructure, optimize GTM performance, and communicate commercial insights to executive and investor stakeholders.

The Senior Director of Revenue Operations must bring prior experience operating within a private equity-backed SaaS environment, with a deep understanding of SaaS metrics, subscription-based revenue models, and the operational discipline required to drive growth and performance transparency.

The Senior Director of Revenue Operations understands the key business drivers of the firm and how processes and infrastructure enable their performance. This role is responsible for regular reporting and data analysis, communicating implications, discerning improvement opportunities, and anticipating cross-team impact. The Senior Director identifies opportunities for simplification of process, provides actionable data and insights, and helps build systems to enable future growth of the firm.

The Senior Director prioritizes effectively and communicates proactively and consistently with multiple stakeholders. This role requires an ongoing pursuit of innovation.

The Senior Director will serve as a key thought partner to the VP of Revenue Operations and CFO, supporting pricing decisions, long-range planning, strategic board reporting, and value creation initiatives. This leader will also influence enterprise-wide commercial strategy and act as a connector across Finance, GTM, and Product functions.

• Own and manage end-to-end processing, reporting and analysis of revenue operations information through the underlying processes and systems (Sales Force, PowerBI, etc).
• Perform, lead and optimize key revenue operations processes, systems, and data to ensure information from our CRM and other systems meets business needs, is timely, consistent, and reliable. Build and implement a strategic roadmap to streamline the efficiency of our rev ops reporting infrastructure.
• Serve as business partner and advisor to key stakeholders in all matters related to Revenue Operations. Advise executive leadership on pipeline performance, forecast accuracy, customer lifecycle trends, and CAC/LTV dynamics, with the ability to distill insights for board-level consumption.
• In collaboration with the VP of Revenue Operations, IT, and business stakeholders stand up an automated data analytics function. Drive development of robust, scalable dashboards in Salesforce and PowerBI that provide real-time visibility into GTM performance.
• Own Salesforce architecture for Revenue Operations and ensure platform is optimized to support dynamic pricing, renewals, and customer lifecycle tracking.
• Define and evolve the long-term roadmap for the revenue tech stack, including Salesforce, Marketo, Gong, Outreach, and reporting tools.
• Identify and implement automation opportunities to reduce manual effort and improve forecasting accuracy.
• Own preparation of executive ready data packages and slide presentations for on-going sales, marketing, and renewal meetings and reviews. Serve as an objective business advisor in these meetings to enable growth for the organization. Lead preparation of revenue operations materials for Board meetings, investor updates, and strategic planning sessions.
• Collaborate effectively across the organization to influence, drive, and implement change for revenue operations processes and systems.
• Report on and analyze Key Performance Indicators (KPIs) for Sales, Renewals, Marketing, and other business functions as needed. Ensure KPIs align with SaaS benchmarks and investor…