Senior Manager, Revenue Operations

Location

3939 Campbell Avenue, Arlington, VA, 22206, United States

$90,000.00 - $95,000.00 / Year

FT Exempt

The Senior Manager of Revenue Operations is a strategic leadership position that ensures the accuracy and timeliness of daily fundraising revenue and data input, as well as the reporting of receipts to WETA Finance for monthly reconciliation. This detail-oriented role requires close collaboration with multiple WETA fundraising teams and Finance, as well as managing relationships with external vendors. The Senior Manager is responsible for staying current with industry trends, technology advancements, and best practices.

Key responsibilities include strategic planning, budget management, daily problem solving, and workflow optimization. Additionally, the Senior Manager partners with Finance to reduce monthly reconciliation close times and oversees high-performance results from two direct reports.

• Lead, manage, and supervise the daily workflow of the Data Processing team, with a focus on back-office management of the sustainer giving program.
• Ensure accurate and timely processing of Engaging Networks data, special funds payments, and online sustainer updates received in response to outbound marketing efforts.
• Oversee the accurate input of daily fundraising receipts from various channels, including response processing vendors, online platforms, e-marketing, third-party sources (e.g., workplace giving), in-house checks, wires, and other inflows. Ensure the resolution of pending API queues.
• Manage the completion of all quality control procedures, including weekly, monthly, annual, and ad hoc file reviews.
• Serve as the primary point of contact for external vendors (e.g., Moore, Worldpay, Stripe), ensuring effective collaboration and issue resolution.
• Stay informed about new technologies, industry trends, and best practices in payment and revenue processing. Initiate and collaborate on improvements with internal and external partners.
• Act as the top internal expert on payment processing, leading efforts to explore and support new giving methods and technologies. Provide technical support for new marketing initiatives aimed at increasing revenue.
• Lead efforts to identify and address processing and data anomalies, especially in sustainer payment processing, to prevent income loss.
• Ensure the timely and accurate processing of contributions from America’s Charities, CFC, and other workplace giving programs. Conduct quality reviews of keyed or uploaded work.
• Hire, supervise, train, manage, and evaluate the work of the Revenue Processing Reconciliation Specialist and Revenue Processing Associate, ensuring compliance with all WETA policies and data handling protocols.
• Lead quality control efforts from data entry into the database of record to secure back-end handling of files in accordance with WETA’s document retention policies.
• Partner with the Corporate Controller and General Accounting team to support the monthly financial close process, including reconciliation of fundraising revenue to the general ledger, resolution of posting variances, and timely delivery of revenue data required for period-end close.
• Support annual external audit activities by preparing and delivering revenue-related audit schedules, responding to auditor inquiries, and ensuring that revenue processing documentation meets audit standards. Serve as a key liaison between Revenue Operations and the external audit team on matters related to contribution revenue, donor data, and payment processing controls.
• Maintain working knowledge of the organization’s enterprise resource planning system and revenue-related system integrations, ensuring accurate and complete flow of fundraising revenue data from source systems into the general ledger. Collaborate with Finance and systems administration on configuration updates, reconciliation workflows, and process improvements that affect revenue reporting.
• Ensure that all department practices are well-documented and up-to-date.
• Perform related special projects or other duties as assigned.

• MS Depth of knowledge of non-profit…