Senior Engagement Manager, Professional Services, AWSI HCLS

Overview

Amazon Web Services Professional Services (Pro Serve) is seeking a Senior Engagement Manager to lead the delivery of large and complex Healthcare and Life Sciences (HCLS) transformation programs. The role involves managing quality and velocity across multiple concurrent work streams, orchestrating 50+ person teams of AWS builders, partners, and customers to deliver AI, data, and enterprise modernization outcomes for leading HCLS organizations.

• Build and nurture trusted executive relationships (VP+) and provide strategic counsel on program direction, health, risks, and trade‑offs to inform executive decisions.
• Proactively manage interdependencies, mitigate risks, and drive accountability for program outcomes in ambiguous, fast‑changing environments.
• Orchestrate across customer lines of business, IT, and partner teams, aligning stakeholders on priorities, timelines, and definitions of success, and escalating blockers where necessary for resolution.
• Define and track measurable customer business outcomes (e.g., time‑to‑market acceleration) as the north star for program success, translating technical delivery progress into executive‑ready value narratives that demonstrate ROI.
• Own the program financial health, including forecasting, revenue recognition, commercial management, change request negotiation, and scope management for fixed‑price, milestone‑based delivery constructs.
• Influence human builder and agent builder teams effectively, establishing clear operating models and responsible AI guardrails as delivery increasingly incorporates AI‑augmented development workflows and agentic automation.
• Drive adoption of AI‑DLC (AI‑Driven Development Life Cycle) methodologies across delivery programs, adapting delivery models and team structures for accelerated scale and pace, establishing outcomes‑based governance frameworks for AI‑native builds, and steering multi‑agent systems at scale to drive delivery productivity.
• Establish and enforce governance frameworks for agentic AI in delivery—observability, cost controls, human‑in‑the‑loop checkpoints, and compliance guardrails—to ensure AI‑augmented workflows are auditable, secure, and aligned with customer regulatory requirements (e.g., HIPAA, GxP).
• Proactively surface ideas on how Pro Serve and other AWS teams can innovate to help customers achieve their goals at a faster pace and larger scale.

• Bachelor's degree in a STEM field.
• 5+ years of experience in technology transformation program management, leading complex, multi‑workstream delivery programs ($5M+ per year in professional services revenue) end‑to‑end, including governance, program delivery quality and velocity, and financial health.
• Experience in the healthcare and/or life sciences industry.
• Experience with fixed‑price, milestone‑based delivery models where scope management, risk mitigation, and financial discipline are critical to program success.
• Experience adopting and championing emerging delivery methodologies and tooling that accelerate team productivity, including adapting governance frameworks for new technology‑driven delivery models.

• AWS Certified Solutions Architect, GenAI Practitioner, Cloud Practitioner, or equivalent cloud program management certifications (PMP, PgMP, SAFe).
• Experience managing large‑scale programs with multiple delivery partners, including governance of partner‑delivered work streams.
• Experience with AI/ML and data transformation programs, with sufficient technical acumen to engage credibly with technical leads, ask probing questions, and make informed trade‑off decisions.
• Experience serving as a trusted strategic advisor to VP+ executives—delivering structured program narratives, proactively framing risks and trade‑offs, and maintaining credibility through delivery challenges.
• Experience influencing executive decisions on scope, investment, and organizational change.
• Experience building trusted relationships with senior customer executives (VP+) to influence strategic and operational decisions and managing escalation paths across complex stakeholder landscapes.
• Experience in software development and…