Associate Director - Operations

## Associate Director - Operations Apply locations:
Arlington, VAtime type:
Full time posted on:
Posted Yesterday job requisition :
R141024
** About the Opportunity**#

Job Summary The Associate Director - Operations directs a staff that provides an array of services to one or more campuses, including facility and campus operations, safety and security, events, vendor management, purchasing, visitor services, and technology infrastructure. The Associate Director participates in strategic and operational space planning activities, ensuring that the campus infrastructure supports the activities of staff, students, and faculty, as well as the delivery requirements for current and projected academic programs.  

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Key Responsibilities & Accountabilities###
** Supervisory
* ** Lead, engage, and motivate employees while actively supporting a positive team culture
* Provide an effective process for performance management and development that establishes measurable goals, clear expectations, and solid direction for each team member
* Provide frequent feedback, recognition, and coaching to ensure high performance, professional growth, and development
* Plan for and support employees in career and professional development opportunities aligned with organizational needs
* Address unsatisfactory employee performance, including developing, delivering, and monitoring performance improvement plans
* Facilitate the resolution of employee conflicts
* Lead and guide employees and teams to develop new skills, knowledge, and abilities that enhance performance and development
* Plan and organize resources, assign and delegate activities, and measure results to achieve organizational expectations
* Manage change by providing the necessary structure and a transparent environment, and coach employees and teams through changes impacting day-to-day work
* Assist employees in navigating business processes and resolving issues
* Administer and ensure compliance with university policies and procedures
* Review staffing needs, including developing job descriptions and recruitment plans
* Lead the selection and onboarding process
* Supervise full-time, part-time, temporary, and/or student employees###
** Facilities and Campus Operations
*** Participate in strategic and operational space planning activities to ensure campus infrastructure supports staff, students, faculty, and current and projected academic programs
* Work with communications and student services staff to ensure staff, students, and faculty remain informed of operational and building-related issues
* Collaborate with the Registrar’s Office and colleges to ensure course scheduling operates effectively and that on-ground course schedules are accurately reflected in university information systems
* Oversee scheduling of all extracurricular events
* Manage campus inventory of technological resources, ensuring staff and faculty have access to laptops, monitors, and related equipment
* Coordinate, receive, and provide quality assurance/quality control (QA/QC) oversight of local furniture and equipment deliveries in partnership with the Northeastern University Boston Facilities team
* Represent campus needs to university facilities planning offices and processes as required
* Serve as the primary liaison to building management and, when appropriate, university space planning and facilities staff regarding day-to-day building operations, maintenance, and repairs
* Coordinate campus oversight of all construction and maintenance activities in collaboration with appropriate university staff
* Assist in selection processes where appropriate and provide status reports to stakeholders at agreed-upon frequencies
* Liaise with building management, property managers, and university staff to coordinate preventative and critical maintenance activities and monitoring of heating, ventilation, air conditioning (HVAC), water, electrical, and other building systems
* Work with building management, internet service vendors, and regional information technology (IT) support to ensure consistent, high-quality wireless internet (Wi‐Fi) service across campus spaces
* Ensure disruptions to Wi‐Fi service are managed and…