Manager, Gifts Administration

Why join our team With a mission that spans the globe the USO provides a rewarding and fulfilling work environment Our team is exceptional and we offer generous paid time off including volunteer days and military leave We have a remarkable 401k match comprehensive benefits and opportunities for training and education reimbursement Our team members are passionate about putting the mission first and we have a lot of fun while doing it Working for the USO isnt just a job its a calling and we believe in doing what you love and loving what you do A Certified Great Place to Work Dont just take our word for itour people have spoken According to the Great Place to Work  survey 96 feel good about how we support the community
94 are proud to tell others they work at the USO
92 say their work has special meaning its not just a job
91 felt welcomed from day oneOver 88 agree all employees are treated fairly regardless of race or gender

The Manager Gifts Administration performs key operations related activities for the Development department and partners with internal and external parties to ensure compliance pertaining to recording gifts The incumbent also manages supporting staff Principal Duties and Responsibilities Essential Duties Development Operations Provides customer service support to fundraisers regional staff other departments and partner agencies regarding gifts transactions data entry operational processes or implementation of new systems

Collaborate closely with Finance department to ensure proper gift designation and accounting requirements matching gift requirements etc are met as well as ensure data consistency between finance systems and fundraising databases Operate as the gifts processing SMEOversees data quality and transaction accuracy and manages customer service related to the USOs charitable contributions Manages and advises on the reporting of charitable giving activity

Oversee and perform monthly financial reconciliation process for Dev Ops to ensure parity between Finance data and Development Operations data including tracking open receivables

Oversee including developing implementing and monitoring operational protocols for all major gifts planned gifts foundation corporate and third party fundraising efforts

Serves as primary backup to the Director Gifts & Data Systems Administration for gifts related topics including decision making responsibilities providing support to the Gifts & Data Systems teams and cross training team members within the teams

Collaborate with Director Gifts & Data Systems Administration in creation of Development Operations Policy and Procedures and best practice job aides

Collaborate with Director Gifts & Data Systems Administration in ownership and management of fundraising vendor relationships including updating vendor gift processing instructions

Collaborate with cross functional teams on the creation and review of reports and data requests to ensure consistent data definitions adherence to enterprise data governance the optimal use of existing resources as well as defining and conducting data hygiene processes

Oversee including developing reviewing and monitoring receipt and acknowledgement process with the Coordinator Gifts & Data Provide pro active and reactive data support for fundraisers as needed

Lead manage and mentor staff reports

Other duties as assigned

This is an in person position located in Arlington VA

Job Specifications Bachelors Degree in Marketing Business Administration or related field preferred5 years work experience in a fundraisingdevelopment operations role including 1 years in a supervisory capacity Relevant experience in a non profit military multicultural andor global organization preferred

Strong analytical communications and organization skills

Knowledge of Salesforce is a plus Strong interpersonal customer service and problem solving skills Ability to interact with USO Leadership the general public and military audiences at a variety of levels with integrity and professionalism Ability to manage and influence external relationships

Proficiency using computers and electronics equipment General knowledge of various software applications…