Team Leader, Management
Job in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-09-12
Listing for:
DANE LLC
Full Time
position Listed on 2026-09-12
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Benefits
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Location: Passport Headquarters, Washington, DC (on-site)
Security Clearance: Active Secret (required)
Position Type: Full-time
Position SummaryThe Team Leader leads and manages teams of Records Support Associates and other support staff in a high-volume production environment at Passport Headquarters. This key supervisory role ensures smooth daily operations, workload balancing, high-quality performance, and full compliance with procedures and internal controls.
Key Responsibilities- Plan, direct, and coordinate daily activities including mail open, cashier functions, image capture, image review, data entry, quality control, and PRISM operations.
- Set work priorities and ensure smooth transition of work between teams.
- Monitor workload and recommend staff assignments to accommodate fluctuating demands.
- Provide regular operational feedback, status updates, attendance reporting, and production activity reporting.
- Ensure staff adherence to performance standards, established procedures, and internal controls.
- Assist in training contract personnel and contribute to continuous process improvement.
- Serve as Subject Matter Expert and primary liaison with onsite Government management.
- Act as Acting Deputy Program Support Manager when required (up to two weeks).
- Bachelor’s Degree or 4 years of team management experience.
- Six (6) years of general office experience in a high-volume production environment.
- Four (4) years utilizing MS Word, PowerPoint, Excel, SharePoint, and Outlook.
- Demonstrated customer service experience and proven ability to lead, manage, assign, delegate, and organize team workflow.
- Strong oral and written communication skills and organizational abilities.
- Ability to analyze, interpret, and apply regulatory material and internal controls.
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