Vice President, Global Services Operations & Excellence

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future.

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Reports to:

Brian Perusse, Vice President, Global Head of Services and Digital

The Vice President, Services Operations & Excellence serves as Fluence's executive leader responsible for leading and improving the operating model that enables safe, consistent, efficient, and scalable service delivery across the enterprise that is required to maximize the lifetime value of our customers’ energy assets. This role balances operational rigor, intelligent automation, digital enablement, governance, workforce capability, and continuous improvement to improve productivity, service quality, customer outcomes, and business performance.

Reporting to the Vice President, Global Head of Services and Digital, this executive is accountable for the operational capabilities, technology platforms, governance, standards, and organizational readiness that enable regional Services organizations to execute successfully. Working closely with Product Management, Customer Success, Projects, Supply Chain, IT, and regional Services and Digital leaders, this role continuously improves how Services operates by leveraging data, automation, predictive analytics, and emerging AI capabilities to strengthen execution and deliver measurable business outcomes.

• Own the global operational infrastructure backbone, ensuring consistent execution through clear standards, governance, and best practices including ITIL across all regions.
• Lead continuous improvement initiatives, leveraging automation, analytics, and AI to simplify operations, increase productivity, and improve customer outcomes.
• Establish and manage operational performance metrics and KPIs to drive accountability, operational effectiveness, and business performance.

• Own the global operational infrastructure backbone supporting global Services and Digital operations, including cloud environments, enterprise and OT systems, lifecycle management, patching, access management, reliability, and scalability.
• Lead the Services operational cybersecurity program, ensuring effective security controls, vulnerability management, monitoring, incident response, and IT/OT access governance across customer and Fluence-managed environments.
• Establish and govern OT standards, cybersecurity compliance programs, and risk management frameworks, ensuring secure operations, regulatory alignment, and consistent deployment practices across all regions.

• Lead Fleet Optimization, Maintenance Engineering, and Reliability Engineering activities to improve fleet reliability, system availability, and customer outcomes.
• Provide global technical leadership for complex network, controls, software, and asset performance issues, ensuring rapid diagnosis, root-cause resolution, & deployment of fleet-wide improvements.
• Leverage operational intelligence, predictive analytics, and continuous improvement programs to optimize maintenance strategies, reduce operational risk, and improve lifecycle asset performance.

• Own the strategy, governance, and continuous improvement of Service Operations platforms, including Service Console, Customer Portal, workflow automation, operational analytics, and field technologies.
• Establish governance for platform adoption, process consistency, and data integrity while preparing the organization for emerging AI-enabled capabilities.
• Ensure operational platforms support standardized business processes, operational visibility, high-quality data, and scalable service delivery.

• Lead the Digital Service Center, RMDC, and Digital Operations functions, ensuring scalable onboarding, remote operations, and operational support for Fluence and third-party assets globally.
• Provide 24/7 fleet monitoring, diagnostics, performance reporting, and remote issue resolution that improve asset availability, reliability, and customer outcomes across the global fleet.
• Leverage performance analytics, operational intelligence, automation, and AI-enabled insights to identify trends, accelerate problem resolution, optimize fleet performance, and continuously improve service delivery.

• Establish competency frameworks, technical training, certification programs, and knowledge management practices that strengthen workforce capability.
• Build organizational capability that…