Senior Event and Client Experience Manager

Department: Facilities & Campus Operations

Classification: Gen Admin Supv 1/Coord 1

Job Category:Classified Staff

Job Type:Full-Time

Work Schedule:Full-time (1.0 FTE, 40 hrs/wk)

Location: Arlington, VA

Workplace Type:Hybrid Eligible

Sponsorship Eligibility:Not eligible for visa sponsorship

Pay Band:04

Salary:Salary commensurate with education and experience

Criminal Background Check:Yes

George Mason University Facilities and Campus Operations ensures a quality physical environment supporting the mission of the university. We will be the technical and business experts of choice with the total trust and confidence of our students, faculty, and staff.

Ready to be part of George Mason's new campus, where you'll interact with high-profile clientele in an innovative ecosystem? You'll have
the chance to interact with the external community, students, staff, and more in this dynamic environment. If you're up to the challenge,
then we are ready to meet you.

We've got the work. Now, we need an additional team member to contribute to our busy environment. We want someone reliable and
who takes pride in their work. The Director of Administration and Operations, will trust and rely on you to get the job done.

George Mason’s Facilities & Campus Operations department is committed to providing a safe, functional, and clean community experience at the university. So, what’s in it for you?

• Lots of leave, including paid annual leave, paid holidays, paid sick leave, paid two-week winter break (please note – the break employees often receive during the holiday season is not regularly guaranteed and is subject to annual approval);
• Free tuition, up to 12 credit hours during the academic year, and professional development. Yes, you can earn a college education while earning a salary;
• Commuter Choice Transit Benefit;
• Virginia Retirement System Hybrid Plan; and
• Patriot Perks discounts to restaurants, events, and more!

• Health/dental/vision benefits; and
• Tuition-dependent benefit (restrictions apply).

The Senior Event and Client Experience Manager ensures all event production services are executed properly. In partnership with other members of the Mason Square Events team, and at the direction of the Senior Event and Production Manager, this position oversees the successful setup, operations, and oversight of all A/V equipment and event support resources for events held at Mason Square. The Senior Event and Client Experience Manager serves as the on-site supervisor during events, ensuring smooth execution and providing direct supervision of up to 15 support staff on the ground.

In addition, the position will directly support high-profile and complex events to ensure excellence in service delivery. In partnership with the Senior Event and Production Manager, this role develops and implements relevant training programs and materials for event staff and assists with recruitment and training.
The Senior Event and Client Experience Manager will also lead modernization efforts through reporting, automation, AI-enabled workflows, and operational analytics that improve service delivery, increase efficiency, and inform strategic decision-making.

Executive Event & Conference Leadership:

• Provides strategic leadership and operational oversight for executive-level conferences, academic convenings, industry partnerships, presidential engagements, and institutional events;
• Leads development and implementation of event management standards, operating procedures, communication protocols, and service expectations;
• Serves as a leader for the event management pipeline to ensure consistent client experience, accountability, transparency, and operational execution;
• Establishes performance metrics and service benchmarks related to responsiveness, client satisfaction, operational effectiveness, revenue generation, and staff performance;
• Serves as senior advisor to clients and campus partners regarding event strategy, feasibility, logistics, scheduling, and execution;
• Leads post-event evaluation and continuous improvement initiatives informed by operational analytics and…