Field Office Director

Overview

The Principal Field Office Director provides strategic leadership, operational oversight, and programmatic direction for USCRI’s nationwide network of field offices. This position is responsible for ensuring the effective delivery, quality, growth, compliance, and sustainability of refugee, immigrant, asylum seeker, and humanitarian services across multiple sites and regions. The Principal Field Office Director leads and supports Field Office Directors and senior regional leaders, promotes operational excellence, drives program innovation and expansion, oversees financial performance, and strengthens organizational capacity to meet evolving community needs.

Working closely with executive leadership, headquarters departments, funders, and community stakeholders, the Principal Field Office Director develops and implements national field operations strategies that advance USCRI’s mission and ensure high-quality, client-centered services throughout the field office network.

The Principal Field Office Director provides strategic leadership, operational oversight, and programmatic direction for USCRI’s nationwide network of field offices. This position is responsible for ensuring the effective delivery, quality, growth, compliance, and sustainability of refugee, immigrant, asylum seeker, and humanitarian services across multiple sites and regions. The Principal Field Office Director leads and supports Field Office Directors and senior regional leaders, promotes operational excellence, drives program innovation and expansion, oversees financial performance, and strengthens organizational capacity to meet evolving community needs.

Working closely with executive leadership, headquarters departments, funders, and community stakeholders, the Principal Field Office Director develops and implements national field operations strategies that advance USCRI’s mission and ensure high-quality, client-centered services throughout the field office network. The Principal Field Office Director reports to the Senior Director.

• Lead long-term planning efforts to strengthen service delivery, expand program capacity, and ensure sustainability across field offices.
• Establish best practices and operational standards to ensure consistency, effectiveness, and accountability throughout the network.
• Foster collaboration, communication, and knowledge-sharing among field offices and headquarters departments.
• Provide direct supervision and support to Field Office Directors and other senior field leadership staff.
• Monitor office performance and ensure the successful implementation of refugee resettlement, integration, employment, health and wellness, youth services, economic empowerment, interpretation, legal, and other humanitarian programs.
• Ensure program compliance with federal, state, local, and private grant requirements.
• Evaluate service quality, client outcomes, and operational effectiveness across all offices.
• Support annual fundraising strategy to support existing programs and expand into new service areas, with measurable goals and objectives;
• Contribute to development of proposals for funding opportunities with government, foundations, corporations, and local community entities;
• Serve as a strong voice for advocacy on behalf of refugees, immigrants, and other vulnerable populations in the local community;
• Oversee volunteer management processes and volunteer integration into regular program activities.
• Promote client-centered, trauma-informed, and culturally responsive practices throughout the field network.
• Develop corrective action and continuous improvement plans as necessary to address operational challenges and program deficiencies.
• Review and monitor field office…