Darden School Foundation: Program Manager, Rosslyn

Description

The Darden School Foundation at the University of Virginia seeks a highly motivated professional to join its Executive Education & Lifelong Learning team. The Program Manager is responsible for the execution of both open enrollment and custom executive education programs delivered at the Darden Business School (UVA Darden DC Metro) location in Rosslyn, Virginia, and at other U.S. and international venues.

This position coordinates all operational aspects of assigned events, manages communications, program logistics, and is responsible for efficient, cost-effective program administration with the goal of providing extraordinary customer service. Maintains a close working relationship with clients, both sponsoring executives and participants, through continual contact both in person and virtually, and via email and/or telephone, as duties also include promotion and cross-selling of open-enrollment and custom programs available through Executive Education & Lifelong Learning.

Some evening, weekend and overnight onsite program support will be required (approximately 40-50 days of overnight travel per year). The hiring range for this role starts at $76,000 annually.

Program Manager, Rosslyn

Rosslyn, Virginia, USA

• Ensure effective delivery on all operational aspects of assigned executive education programs or other events (in person and virtual) in collaboration with clients, faculty/staff, computing and audio-visual departments, and internal and external publications departments.
• Manage pre and post program communications with participants. This includes preparation of welcome letters, logistics information, attendance verifications, Visa requests, etc.
• Manage the learning management system (e.g., Novo Ed, Canvas) for each program, including ensuring all teaching materials and other logistic information is posted on a timely basis, both pre and post program.
• Manage a budget for the program delivery that balances the goal of providing exceptional customer service within prescribed cost parameters.
• Participate in key program activities (meals, recreation, and selected classes) to enhance communications, provide support and address issues as they arise. This may include weekend, evening, and early morning hours depending on the program.
• Host and participate in virtual class sessions, events and program-related meetings.
• Address, either directly or through other staff, customer requests as they arise.
• Participate in the continual improvement of existing operational plans for program delivery and maintaining complete records on all programs, to ensure smooth delivery of future program offerings and updates schedule on a regular basis when changes are made.
• Follow prescribed format and program delivery schedule and utilize current and future technology tools to maximize automation and efficiency.
• Participate in the business development team, including when meeting with potential clients, representing capabilities in operations and program delivery.
• Work with experienced Program Managers and Directors to refer faculty by expertise to executives and guests of the Darden School throughout the year and to make suggestions in the areas of case development, research and faculty consulting.
• Manage evaluation process and tracks follow-up items; propose solutions and/or improvements to Program Director regarding long-term program needs.
• Serve as the key contact for organizational partners - these partners may include CLO's, Directors of Learning and Development and business line executives. Respond independently to questions from sponsors and participants.
• Prepare key communications to participants that need to be customized such as welcome letters from faculty, logistics information, Visa requests, verification of attendance, etc.
• Perform special tasks as required. (May include lifting of boxes, onsite inventory management and the setup of classrooms or event space.)
• Ability and willingness to travel (overnight) regionally for designated weeks requiring offsite program support.

• Bachelor's degree preferred.
• Four to five years of business and/or administrative experience in a customer relations capacity.
• Expertise in Microsoft Office 365.
• One year working with enterprise technology solutions such as Event Registration tools, Learning Management Systems (e.g., Novo Ed, Canvas), and Customer Relationship Management systems…